Job Information
CNY Centro Manager of Revenue Operations in Syracuse, New York
DEPARTMENT: Finance, Central New York Regional Transportation Authority SALARY RANGE: Grade 7 - $70,524 to $78,827
JOB SUMMARY: This role oversees, supervises, and coordinates all activities within the Revenue Operations department, including the management of the fare collection system, mobile ticket sales, Tap-to-Pay sales, online sales, pass sales, and cash handling procedures. The position also involves coordinating with other departments, external agencies, and the general public.
MAJOR DUTIES:
1.Lead and foster professional growth among staff, setting departmental priorities and objectives. 2.Manages and trains revenue collection staff, ensuring the timely and accurate completion of weekly, monthly, quarterly, and annual tasks. 3.Maintains security and internal control over all fare inventories, main petty cash funds, and daily fare box receipts; prepares and/or oversees bank deposits. Manages the reconciliation and annual audit of petty cash accounts at all locations. 4.Oversees the sales process for the mobile ticketing, tap-to-pay, online store, transit HUB, RTC parking, and credit card transactions, including transaction processing and reconciliations. 5.Monitors credit card transaction processing, including research, returns, and reviewing reports in various software programs/websites. Reconciles all credit card transactions with bank statements. 6.Reviews and approves requests for replacement of lost and/or malfunctioning passes by individual bus riders. 7.Research and lead project setup of new revenue collection machines. Monitors service agreements for counting equipment and assists with maintenance research for ticket vending machines at the transit hub and RTC parking revenue machines. 8.Manges all cash receipt and sales order transactions in Abila software for fare media inventories, sales, outside sales outlets, and daily cash/check and credit card revenues. Reviews entries for posting by the Accounting Department. 9.Accurately records accounts receivable transactions in financial software, including invoicing, cash receipts, and related transactions. 10.Facilitates aged receivable reviews and collection efforts per the accounts receivable collection policy. Reports collection issues to management and recommends write-offs when necessary.
JOB REQUIREMENTS: Education/Experience: Bachelors degree in finance/accounting or the equivalent of seven (7) years of experience cash handling, revenue collection, or accounts receivable experience required, with supervisory experience preferred.
1.Knowledge of basic accounting principles. 2.Knowledge of revenue collection procedures, including safety and internal control principles. 3.Knowledge of authority policies and procedures, including marketing and purchasing. 4.Skill in analyzing accounting and revenue collection operations. 5.Skill in utilizing personal computer and various business application software programs. 6.Skill in supervision. 7.Skill in utilizing a computer and various complex spreadsheet and accounting software. 8.Skill in prioritizing work. 9.Skill in oral and written communication.
To apply for this position please complete an In House Transfer Request Form that is available from Danielle Raineri. A current resume must also be attached to the form. For individuals not currently employed by Centro, applications must be submitted to Danielle Raineri or go onto our website at www.centro.org and apply! All qualified applicants are encouraged to apply. CNYTRA reserves the right to select a candidate from within or outside the Company.
