Job Information
Century Linen & Uniform Inc Customer Service Manager in Syracuse, New York
Century Linen & Uniform is the largest commercial laundry in operation in NYS.
We are currently seeking qualified candidates.
Come Join our Team!!
Service and Asset Manager (SAM) - Healthcare
SUMMARY:
The Service and Asset Manager position serves as an essential partner with healthcare customers, managing the needs of existing business relationships in assigned acute and outpatient facilities and managing the company’s linen assets allocated to customers. The SAM provides linen management services to ensure rational and strategic use of all linens, reduce lost and damaged linen, and also grows existing business by cross selling other products, services, and solutions.
MAIN RESPONSIBILITIES:
Conduct customer site visits:
Educate the customer on ways to reduce waste and improve linen utilization while still maintaining a high level of patient care
Perform rounds at hospitals and clinics with linen management staff to ensure continuous quality improvement, cost savings and customer/patient satisfaction
Quantify quality concerns, collecting reject percent information
Provide monthly Linen Management and Customer Overview reports to the facilities, reviewing and analyzing data with or for customer
Work with customers to reduce “hoarding” practices by the facility. Monitor and rotate stock (FIFO, “first in, first out”).
Manage linen inventories to ensure that customers are ordering the appropriate amounts of linen, know where linen is stored within facilities, and maximize linen utilization
Monitor, recommend and adjust linen par/standard order levels
Encourage customers to use online ordering portal and educate them on proper use
Obtain monthly Adjusted Patient Days information from all customers and use for benchmark reporting
Cultivate customer relationships throughout various departments, including at the executive level
Document visits using Service Visit templates
Perform inventories of all storage locations on a regular basis, or as assigned by management
React quickly to shortage/low stock item alerts, locating any overstock at customers to drive fill rates
Develop and implement action plans to improve customer satisfaction and linen management, working with other Company departments and managers to find mutually acceptable solutions
Use software to be able to review and understand customer setups, contracts, pricing, par levels etc
Lead Business Reviews (usually quarterly), Linen Committee Meetings and Linen Awareness Days
Negotiate and obtain Service Agreement Renewals, driving customer retention
Ensure excellent communication and responsiveness
Understand, observe and adhere to all safety procedures and policies
Century Linen is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, or you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please call to 518-571-2610 x7642. This number is exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Equal Opportunity Employer Veterans/Disabled.
