Job Information
Publicis Groupe Group Client Partner in Sydney, Australia
Company description
At Spark Foundry, our vision is to Fuel Famously Effective Ideas. Famous and Effective. Not one or the other — both. That sounds nice, but to get to famously effective ideas you need some key ingredients.
You need diverse thinkers and diverse thinking. We call this Allsorts. This helps us tackle obstacles through different disciplines and perspectives. You need to thrive on the belief that great ideas are only great if they work. It’s not enough to be new or cool or interesting.
Our solutions need to drive a business result. Everything else is vanity. You need to embrace both the art and the evidence. Right and left. Imagination and activation. Insight and technology. Big ideas forensically measured.
All that while being a good human. Sound like you? Sound like where you’d like to be? We’d love to meet you.
Overview
ROLE PURPOSE
The Group Client Partner leads a client centric team responsible for the delivery of planning and implementation solutions for a portfolio of clients. They should demonstrate leadership, commercial acumen and vision, and inspire their team to deliver a cohesive, proactive approach to client service which helps our clients grow. The Group Client Partner is the agency escalation point at the most senior client level and is ultimately responsible for the commercial delivery and profitability of their team. Group Client Partners will lead New Business Development opportunities.
KEY OUTPUTS
Acting as a senior client escalation point, and trusted strategic advisor for key clients
• Maintains senior client contact, at Marketing Director level and above.
• Develops relationships with their peers at their clients’ other partner agencies, and with senior media owners, both to better service the client and with a view to creating new business opportunities.
• Has a high level understanding of clients’ business and clients’ internal pressures in order to guide the Spark team to adapt their service accordingly.
• Develop the trust and respect of their clients, through an ability to add value to the relationship. This will typically be achieved by the addition of a strategic or business lens to the client interaction, along with the application of learnings drawn from problem solving for other clients’.
• Proactively manages client related relationship issues when required.
Working with the relevant Client Directors or Client Partners to guide them on the output of work for their clients and the optimal use of agency resource to achieve this;
• Demonstrates and shares expertise in the application of the Spark HEAT process, associated Publicis tools and in-house proprietary solutions in order to fuel famously effective ideas
• Guides the Client Directors/Partners on the application to their clients’ challenges through current marketing science theory and practice as well as other relevant concepts such as design led thinking and behavioural economics.
• Leads an inclusive and collaborative approach to the integration of Strategy/Analytics and CX inputs, provides guidance to the Client Directors/Partners on the best use of these resources.
• Works with the respective Heads of Strategy/Analytics and CX to manage long term resourcing to meet the needs of the client portfolio.
Mentoring and managing the development of the relevant Client Directors or Client Partners and working with the Heads of Investment and Performance to mentor and develop senior investment and performance specialists;
• Lead, inspire and motivate the team to deliver on the agency’s purpose and commitment to fuelling famously effective ideas for the client portfolio.
• Delegate and provide appropriate guidance and mentoring to Client Directors/ Client Partners enabling them to perform their roles effectively.
• Ensure that senior investment and performance specialists within the Client Centric structure participate in the leadership of the team, while working with the Heads of Investment and Performance on development plans for these individuals.
• Live the Spark values and ensure this behaviour filters through and is demonstrated at alltimes.
• Contribute to a happy, productive workplace, with a strong emphasis on Spark values.
Working with the Head of Client Management / COO to define and deliver projects that enhance the output and efficiency of the team:
• Work with the Head of Client Management to form an objective, strategic view of the client centric structure, and the opportunities to improve it, especially in respect of the overall efficiency of the agency.
• Leverage prior experience to enhance agency process.
• Proactively identify and action opportunities to enhance the efficient day to day operation of the agency.
• Share responsibility for agency wide projects.
New Business
• Participation in the agency new business program, leading new business projects as required.
• Proactively seek new business opportunities.
SKILLS AND EXPERIENCE:
•15+ years experience
• Preferably a University degree or higher education qualifications
• Expert across the following Office platforms: Word, PowerPoint and Excel
• Possess market and industry knowledge – historical and current.
• Possess strong financial management skills and business acumen.
Additional information
Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com .
Enjoy all the perks that come with our network offering:
A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
A culture of open feedback and support to reach your goals through our Career Conversations program.
A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.
If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.
Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com ; your personal information will be kept confidential.