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Job Information

Philips Field Service Engineer - Graduate in Sydney, Australia

Job title:

Field Service Engineer - Graduate

Your role:

  • Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center.

  • Providing solutions by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.

  • Focusing on First Time Right ensuring there is a clear action plan, with parts (if required), , and preparation such as diagnosis/troubleshooting information is executed as per action plan before the onsite visit as necessary

  • Handling all feedback (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration, and action.

  • Seeking Lead generation for sales or value-added Service Opportunities, where we can support our customers further to deliver value Key performance indicators

You are a part of:

The healthcare tech team where you will be the ambassador of Philips Health Tech ensuring that all customers are satisfied while meeting or exceeding our business targets

You're the right fit if:

  • A bachelor’s degree in engineering (Electrical and Mechanical), medical, or science related major (maximum 2 years of related experience).

  • Prior experience within an engineering, medical, or science related environment preferred.

  • Strong technical knowledge in engineering fundamentals (Certified Engineer / network engineer certification desirable).

  • Logical problem solver who can work independently and strong interpersonal skills and willingness to learn.

  • Good communication skills & proficient in Microsoft Suite

  • Valid working rights

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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