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As Team Leader, you would be providing efficient and professional service of F&B within the Event Operations Department, ensuring that the department returns a budgeted profit through tight cost and stock control. This role assists in supervision of team while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of the hotel.

What will I be doing?

You will be responsible for performing the following tasks to the highest standards:

• Confidently know the menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• Know menu items of all other outlets to recommend guests to other outlets.
• Confidently know opening hours of all restaurants and hotel outlets.
• Actively train and check teams’ product knowledge on each shift.
• Check the Event Orders for the day and upcoming, ensuring that the team have rooms ready, and all requirements have been met.
• Conduct effective briefings with the team.
• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
• Ensure that all service procedures are carried out to the standards required.
• Replenish drinks as required.
• Take personal responsibility for the service experience of all guests in the restaurant by visiting and introducing yourself to them and actively checking on their satisfaction.
• Follow-up on any guest questions or queries immediately.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Manager.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team to see these things before guests ask.
• Positively end the guest experience by checking satisfaction.
• Thank all guests and wish them a pleasant day.
• Assist the with training all team for ‘induction training’ and ‘on the job training’.
• Provide leadership and direction for all team while on duty by offering professional skills and leading by example.
• Be aware of the department's targets for food, beverage, payroll and general expense costs.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Be aware of potential highs and lows in the business.
• Identify and communicate potential sales leads to your Manager.
• Understand and operate with relevant WH&S legislations and the implications on the operation of the department.
• Ensure that safe and healthy working practices are observed throughout service.
• Report any accidents / incidents to the Supervisor / Manager.
• Ensure that the Food & Beverage mission is established and instilled in you and all team members.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 1-3 years in a leadership position in a 4 / 5-star category hotel.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and attention to details.
• Key strengths in people management communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means:

• Laundered uniform provided
• Free team member meals served fresh daily
• 100 discounted travel nights per year for you, your friends or family to enjoy at any of our 7000 hotels located in 122 countries and territories around the world
• Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
• Amazing award & recognition programs
• Opportunities to participate in ESG activities
• Flexibility so you can Thrive and make space for what matters most

Job: Banquets

Title: Event Operations Team Leader

Location: null

Requisition ID: HOT0AVMH

EOE/AA/Disabled/Veterans