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About Us

IHG® Hotels & Resorts has more than 6,300+ leased, managed or owned hotels and over 1,900 more in development. You’ll find us in more than 100 countries. Our 19 brands help guests create amazing memories with the help of an incredible team. Approximately 345,000 people work across IHG’s hotels and corporate offices globally. Opportunities of all kinds are born at IHG.

Your Day to Day

With spectacular growth in our region - which includes a newly revamped rewards program and new brands in market - and an even bigger ambition, there couldn’t be a better time to join the IHG family.

We currently have an outstanding opportunity for a well established and highly motivated individual to join our team as Director of Loyalty Programs for our East Asia and Pacific (EAPAC) region. The role will be based out of our Sydney or Singapore support office and reports to our Head of Loyalty based out of the UK. The core purpose of the role is to lead our global loyalty agenda in EAPAC, this includes analyzing loyalty performance trends, understanding the competitive environment, assisting with regional strategic loyalty business plan development, while leading the implementation of tactical initiatives to drive member acquisition, retention, share of wallet, engagement, and guest love across the region. The role will work collaboratively with commercial, operational, and marketing colleagues across the region to understand and address local challenges and opportunities to grow loyalty metrics (especially contribution) across all brands.

What we need from you

To be successful in this role the following skills and attributes are highly desirable

• Bachelors or Master’s degree in relevant discipline or an equivalent combination of education and experience

• 8+ years progressive experience managing global teams with demonstrated commercial success in strategy, consulting, professional services and/or loyalty program management, preferably in travel or hospitality.

• Driving Results - Generate positive business results through strategic business planning and successful execution.

• Leading Change - Proven track record driving innovation and change in a complex, global organization.

• Executive Presence - Motivate and inspire action across the organization.

• Collaboration - Collaborate with and lead cross-functional, teams.

• Influencing with Impact - Work across functions to shape and drive how loyalty can support commercial performance and marketing in region.

• Effective Communicator - Present to all levels of the organization and build internal & external relationships.

• Project Management - Demonstrated project management skills in organizing, planning, and executing plans across the business.

• People Leadership - Experience leading people to reach their full potential and building high performing teams.

• Other - Experience with Microsoft PowerPoint, Excel and Word.

What we offer

In return, we'll give you a competitive benefits package including salary, bonus, health fund and discounted accommodation worldwide and the opportunity to progress your career with IHG.

At IHG we offer opportunities of flexible and hybrid working arrangements. Additionally, we value diversity, equity, inclusion, and wellness for our colleagues which is represented by our suite of industry leading benefits.

Are you looking for a role to deliver true hospitality for good? At IHG Hotels and Resorts we have fantastic career opportunities across a number of brands, from luxury and lifestyle to essentials. We're committed to do the right thing for our colleagues. Our inclusive culture enables everyone to belong, and have the opportunity to grow with us with opportunities for career progression. To find out more about us or any other jobs with IHG please go to www.careers.ihg.com

IHG is an equal opportunity employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.