Easter Seals Jobs

The Position

Reporting to the Channel Excellence Manager, ANZ an exciting opportunity has arisen for a full-time CRM Systems Administrator to come and join our high performing team!

Your role as the CRM Systems Administrator, you will be the first point of contact for all CRM related activities for the organisation. A key focus for this position is to maintain our VEEVA CRM program and support customer/product maintenance across other internal systems such as Boehringer Ingelheim’s loyalty program, Alight & MDGx.

Tasks & Responsibilities

• Be the VEEVA CRM Champion to ensure data accuracy, security, policies, and access is monitored and maintained.

• Maintain critical master data in our CRM tool (Veeva), Alight (Loyalty Program) and MDGx (Financial)

• Review system issues and change requests (DCRs) raised by CRM users and co-ordinating appropriate actions and resources required to address them.

• Facilitates changes to customers in Alight. E.g. new clinics, buying group movements, wholesaler code changes, etc.

• Action and support internal team requests such as creating new starters, territory & segmentation changes, consent lists, or other system topics.

• Identify opportunities for improving master data processes, governance, and quality.

• Engage with global & regional teams to identify best practices, developments, updates, etc.

• Lead or participate in projects related to data governance, system integrations and updates.

Requirements

• Veeva, or equivalent, CRM system experience is required.

• Strong ability to effectively engage stakeholders.

• Ability to demonstrate a strong sense of responsibility and accountability.

• Strong commitment to achieve measurable outcomes and exceeding performance expectations.

• Possess the ability to analyse complex situations and identify key factors that influence outcomes.

• Demonstrated ability to meticulously analyse and process information.

• Demonstrated ability to analyse complex situations and make informed decisions.

• Ability to convey information clearly and concisely.

• Ability to communicate data driven recommendation.

• Solid approach to problem solving.

• Drive cross-functional collaboration.

What we offer

Boehringer Ingelheim offers a competitive remuneration, attractive bonus scheme, health insurance, employee assistance program, development programs and career development opportunities.

We want the best to apply

Boehringer Ingelheim is a global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and foster an inclusive environment which benefits our people, patients, and communities.

How to apply

If you would like to be part of this highly driven and successful team, please submit your CV and a covering letter addressing the key criteria above.

You must have the right to live and work in this location to be considered for this opportunity.

Thank you for taking the time to consider a career opportunity with Boehringer Ingelheim. As part of our efforts toward continuous process improvement, you may receive a short survey pertaining to this recruitment process. We really appreciate your honest feedback.

It is Boehringer Ingelheim's policy not to accept speculative resumes from Agencies unless the role has been released directly to the agency. If we require your assistance on any roles, we will contact you at the time.

Position Area

Animal Health

Position Location

NSW - Sydney

Organization

Boehringer Ingelheim - Animal Health

Schedule

Full Time

#LI-BI

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.