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Visitor Services Coordinator

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Visitor Services Coordinator

Salary

$45,210.88 - $90,961.20 Annually

Location

SWFla International Airport, FL

Job Type

Full-Time Regular

Job Number

07395HB

Department

Visitor and Convention Bureau

Opening Date

12/27/2024

Closing Date

1/3/2025 11:59 PM Eastern

FLSA

Exempt

• Description

• Benefits

• Questions

Description

Come join us and make a difference in our vibrant community!

This position is responsible for coordinating the recruitment, training, and supervision of volunteers who work for the Visitor and Convention Bureau (VCB). The VCB Volunteer Coordinator interacts with tourists to provide information and support and also assists in producing special events. Work is performed under minimal supervision but receives direction as needed from the Visitor Services Director. Performance is measured by the effectiveness of program implementation and feedback from the public.

Duties and Responsibilities

• Interacts with volunteers to provide information, training, and support.

• Coordinates special projects.

• Provides technical assistance for visitor services initiatives.

• Ability to coordinate recruitment of volunteers to work with the Lee County Visitor & Convention Bureau to promote tourism in Lee County at the airport visitor information booths.

• Greeting and working with the public in various settings.

• Provides excellent customer service.

Education, Experience, Licensing

• Requires any combination of education and experience equivalent to an associate’s degree or specialized courses/training equivalent to satisfactory completion of two years of college, and two years minimum experience working with volunteers, or closely related experience.

• Possession of a valid driver's license with an acceptable driving record is required

Supplemental Information

• Preferred candidates will have knowledge of Lee County and its surrounding businesses and organizations.

• Multilingual abilities are also preferred.

• Experience in customer service, with the ability to inspire and motivate others.

• Essential skills include office and clerical abilities, communication, and proficiency in Microsoft 365 and other technical tools.

The work schedule for this position is Monday through Friday from 9:00 a.m. to 6:00 p.m. This role also includes varying nights and weekends as needed, with rotating weekend shifts.

Benefits Include:

• Healthcare Coverage: Medical, dental, and vision insurance

• Disability Insurance: Both short-term and long-term options

• Life Insurance: Including Accidental Death & Dismemberment (AD&D)

• Financial Planning: Flexible Spending Accounts for both medical and dependent care

• Support Programs: Access to our Employee Assistance Program

• Paid Time Off: Enjoy 11 paid holidays, along with generous vacation and sick leave

• Recognition and Appreciation: Through our employee appreciation and peer recognition programs

• Professional Development: Take advantage of numerous employee development opportunities

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you have any combination of education and experience equivalent to an Associate's Degree or specialized courses/training equivalent to satisfactory completion of two years of college and two years working with volunteers, or closely related experience?

• Yes

• No

  02

  Please explain how your background meets the qualifications for this role.

  03

  Do you possess a valid driver's license with an acceptable driving record?

• Yes

• No

  Required Question

Agency

Lee County Government

Address

P.O. Box 398 ATT: Human Resources Fort Myers, Florida, 33902

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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