Easter Seals Jobs

Job Summary The Sales and Service Associate III (SSA III) is responsible for providing exceptional customer service through the efficient managing of customer interactions and will provide solutions based on the customers needs. The SSA III handles transaction processing to establishing new customer relationships and enhances existing relationships through in-branch interactions as well as phone conversations. Key Responsibilities / Essential Functions Attracts and retains customer relationships by delivering customer service both in person and by phone, identifying customer needs and suggesting appropriate products and services to solidify and enhance relationships. Serves as primary customer contact for transaction processing, new account opening and account maintenance requests. Handles transactions at the teller line and moves to a lobby workstation for customer conversations and new account opening, creating a central location for the customers financial needs. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, enters deposits into computer records, and places holds on accounts for uncollected funds. Performs other functions as assigned to the Sales and Service Associate and Sales and Service Associate II positions. Provides a complete range of customer services including wire transfers, explains bank product and service features and benefits, gathers customer information to set up new consumer and business accounts, and processes updates or to provide maintenance on existing accounts. Serves as an IRA specialist for opening new IRAs, processing contributions and distributions. Participates in retail sales, service and product training meetings, branch huddles, and other meetings as scheduled, and assists and facilitates branch adherence to operations and audits. Directly promotes and offers solutions for all retail bank products and services, including checking, savings, money market, certificates of deposit, debit card, online/mobile banking, and consumer loans, including HELOC loans. Promotes and introduces other financial institution products and services to customers and makes appropriate referrals, including mortgage referrals, investment services, and treasury management services. Job Requirements Education: High school diploma or equivalent required. Required: 5 years of public contact or sales experience. Experience in SSA position or equivalent at another financial institution. Above average PC and technology skills, and ability to use applicable software and operation branch automation systems. Familiarity with all federal and state banking regulations pertaining to lending and consumer finance, including fair lending laws, the Bank Secrecy Act, and the US Patriot Act. Thorough knowledge of the Teller system and all applicable system applications, basic and complex consumer account opening and maintenance activities, all transaction processing functions performed at teller window, and processing wire transfers. Sales/Service skills - knowledge of bank products and services, sufficient to identify and fill customer and prospect needs, conduct sales/service dialogue with customers and prospects both in-person and by phone, and/or refer quality business. Stay abreast of all changes in policies and procedures related to retail and consumer lending products. Excellent verbal and written communications skills, ability to resolve customer concerns/issues in a positive manner, and high attention to detail. Successful completion of in-house training programs or other approved or assigned training programs for new accounts function within one year of accepting position. Actively learns, demonstrates, and fosters the HomeTrust corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Team and goal-oriented style works cooperatively to attain branch and individual sales and ser ice goals within bank standards and guidelines. Ability/desire to gain credibility as a knowledgeable financial problem solver. Ability to understand and use bank policies and procedures to ensure operational efficiency and regulatory compliance. Ability to work with limited or no direct supervision. Must be organized and possess an aptitude for basic math. Ability to think and act independently within guidelines and limitations of bank policy and assigned personal authority. Proficient in Microsoft Office products. Preferred: Associate degree in relevant field. About HomeTrust Bank HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. Work Environment, Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Specific vision abilities required by this position include close vision, distance vision, and the ability to...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity