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Program Manager, Employee Experience & Productivity

Sunnyvale,California,United States

Software and Services

Become a Program Manager with Apple’s Corporate Systems Engineering team, leading the development of innovative generative AI applications and solutions designed to support all Apple employees. In this role, you will be pivotal in shaping strategy, managing execution, and overseeing program management for solutions serving the People organization. You’ll collaborate with business leaders and external vendors to define and establish system roadmaps, and drive the design, development, testing, and implementation of high-quality solutions on time and within budget. Ideal candidates will have a software background with hands-on experience in designing and implementing large-scale, mission-critical enterprise applications and web-based systems. Experience in machine learning and/or AI is a strong advantage. Experience with implementing external-facing solutions while ensuring compliance with Privacy and Legal requirements is essential. This role requires excellent judgment, leadership, and strong oral and written communication skills. Success will also depend on your ability to drive decisions through consensus, influence change effectively, and resolve conflicts with confidence.

Description

The Corporate Systems Engineering team, part of the Information Systems and Technology (IS&T) organization, delivers a diverse range of solutions, supporting key business groups such as People, Finance, Sales, Retail, and Legal. We are seeking a driven and self-motivated Program Manager to lead the execution and delivery of several critical generative AI-based solutions. As a key leader on the Corporate Systems Engineering team, you will collaborate with end users, IT professionals, and global Apple business leaders to ensure our solutions remain cutting-edge in usability and functionality, meeting evolving business needs. The ideal candidate has experience managing enterprise systems projects with cross-functional, global, and organizational impact, particularly in areas like HR, Payroll, and Retail. Flexibility to adapt to various roles, combined with deep expertise in enterprise applications for complex problem domains, is essential. Responsibilities: Work with technical leads and architects on defining the organizations roadmap. Work with technical and business stakeholders to implement standard process. Work with business stakeholders to translate requirement into system solutions. Work with global business leads and end users to collect requirements and enhancements for new and existing systems. Negotiate costs, delivery schedule and milestones for optimal results. Own the entire system delivery, program plan, monitor program progress and manage resources to ensure high quality and timely delivery. Manage review process and artifacts for application development toward the goal of standardizing them across the organization.​ Monitor and report the product stability in production and ensure system is robust and properly supported. Provide regular updates on program status to senior management and business leaders. Communicate directly and independently with customers, IT professionals, and developers in the analysis and resolution of development and production situations. Actively create, refine, and evangelize processes and technical standards for the Corporate Systems Engineering organization.​ Keep up to date with latest technologies and tools and evangelize their value within the team.

Minimum Qualifications

• 2+ years project managing machine learning or generative AI-based solutions.

• 7+ years implementing external-facing solutions while ensuring compliance with Privacy and Legal requirements.

• 7+ years managing complex software projects and leading cross functional teams to design and develop applications and services.

• 10+ years experience in IT project management.

• B.S. degree in Computer Science or equivalent field.

Key Qualifications

Preferred Qualifications

• Highly knowledgeable in recent software technologies and methodologies.

• Experience in building custom enterprise solution following software development life cycle.

• Experience managing development teams and assessing scope, size, and budget requirements.

• Experience managing applications (desktop, mobile or web-based) and services using technologies such as Cocoa, SWIFT, Java, Python, HTML, Ajax, CSS, JavaScript, etc.

• Strong analytic skill to translate business requirements into smart system solutions with the development team.

• Good understanding of database systems (mySQL, Oracle, NOSQL, etc.) and data modeling.

• Ability to multi-task and manage tasks with varying priorities.

• Excellent written and oral communication skills.

• Working experience in the functional area for HR and/or Payroll is a plus.

• Knowledge of SOX, PII, PCI and related compliance standards.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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