Easter Seals Jobs

Job Description

Insight Global is looking for a CX Analyst for a leader in the social media and AR/VR industry. You will b a part of their Customer Analytics team and will be responsible for translating customer feedback into actionable insights to drive operational improvements. You will work with cross-functional partners to gather requirements and create reports/dashboards. You will be synthesizing customer experience surveys with other transactional and operational data sources across customer journeys to proactively identify customer pain points and areas of opportunity. Responsibilities include:

• Translating the customer experience survey (e.g. NPS, CSAT)

• Monitoring customer feedback to identify emerging trends and issues

• Design and build insight-driven tools, reports and dashboards that provide real-time and easy access to customer feedback across the organization

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 5+ years of experience in Data Analytics, Statistics and/or Business Analytics

• Must be able to build out dashboards in Tableau

• Strong statistical knowledge with experience in hypothesis testing, regression analysis, T-tests, Pi2 test, etc.

• Expertise in SQL

• Experience working with customer experience, survey or customer support data and creating visualizations in PowerPoint

• Heavy experience working with survey data (NPS, CSAT) and feedback, Customer Experience and/or Voice of Customer metrics - Data Science background

• Python

• Modeling/forecasting null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.