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AppleCare BPR Manager - AppleCare Supply Chain & Logistics Portfolio

Sunnyvale,California,United States

Support and Service

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products—they build the kind of wonder that has revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. In AppleCare BPR (Business Process Re-engineering), we view inclusion and diversity as critical for innovation. That’s because our managers sit at the intersection of the most challenging cross-functional initiatives in AppleCare, the ones that involve multiple systems and technologies and drive complex changes across the AppleCare organization and beyond. We convert ambiguity and chaos into order, and we know how to complete big projects successfully. As the AppleCare BPR Manager leading all aspects of the AppleCare Supply Chain & Logistics Portfolio, you will have primary responsibility for leading AppleCare Business Process Re-engineering (BPR) project and program managers who are passionate about initiatives that transform and deliver the goals of AppleCare Supply Chain and Logistics functions. Your team’s responsibilities will include project prioritization, technological solutions and architectural decisions, resource planning, communications, project governance, risk management, change management, and readiness. Your responsibilities include communication and strategic collaboration with AppleCare business groups, IT organizations, and teams across Apple.

Description

As a BPR Manager you will: Perform all leadership activities for staff, including recruitment, performance evaluations, professional development, and career goal setting, with a deep dedication to inclusion, diversity, and equality. Manage project prioritization and allocate personnel to projects while balancing business needs and global/regional resource plans. Lead and supervise projects implemented by your team while incorporating Apple’s standard methodologies in project management to ensure consistent and predictable delivery. Delegate tasks to team members, communicate project status clearly, manage project risks, ensure change readiness, and conduct post-implementation audit reviews. Develop positive relationships and communicate regularly with key partners to ensure the quality of products and services. Act as a subject matter expert between business and technology groups to ensure business project requirements are met with innovative and scalable technology solutions. Identify and consult on business process re-engineering opportunities and build strategic alliances to enable key change initiatives. Propose and implement strategic AppleCare BPR organizational initiatives.

Minimum Qualifications

• 4 years leading and developing teams.

• 6 years leading medium to large-size, global cross-functional projects.

• Experience leading technical project managers and program managers.

• Steady leader who maintains awareness of big-picture objectives while helping teams navigate the details.

• Track record demonstrating thought leadership, innovation, and efficiency in influencing others.

• Hands-on approach with the ability to dive deep into project details as needed.

• Proven track record of managing to deadlines and meeting budget constraints.

• Effective in managing escalations and resolving conflicts.

• Able to facilitate executive-level cross-functional meetings and negotiate successful outcomes.

• Bachelor’s degree or equivalent work experience. A graduate degree is a plus.

Key Qualifications

Preferred Qualifications

• Experience with systems implementations (e.g., SAP, CRM, O9, and reporting & analytics)

• Proficient knowledge of the software development life cycle (SDLC).

• Strong communication, analytical, and time management skills.

• Passion for motivating and encouraging teams to do their best work.

• Excellent organizational and documentation skills.

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,300 and $277,300, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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