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What this job involves: The Senior Facility Manager is responsible for overseeing the operations of the Critical Environment Facility for a bio pharma company. This individual will effectively manage resources to ensure the facility operates efficiently, maximizes uptime, and maintains high site efficiencies. Reporting to the Director of Operations, the Senior Facility Manager will be responsible for implementing policies and procedures related to the maintenance and operation of critical environment spaces and equipment. Key responsibilities of this role include managing a team of site technicians, technical resources, and contractors. The Senior Facility Manager will also focus on achieving key performance indicator (KPI) goals and objectives, maintaining budgets, providing financial oversight, and taking a strategic view to effectively manage the operations of critical infrastructure. With a focus on maintaining the optimal performance of the Critical Environment Facility, the Senior Facility Manager plays a crucial role in ensuring the smooth and efficient functioning of the facility in support of the organization's mission and goals.What your day-to-day will look like:
Effectively manage a team of facilities management professionals and vendor partners in a fast-paced, demanding work environment.
Take responsibility for overall team management, including staff development, succession planning, and growth plans.
Establish positive working relationships with client site leads, stakeholders, business partners, and workplace managers to build trust and credibility in the delivery of integrated facility management (IFM) services.
Act as the point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met.
Promote and maintain a safety-first culture by enforcing safe work practices, providing timely training, implementing best practices, and recognizing and rewarding safe behavior.
Administer training programs to ensure staff compliance, readiness, and competency.
Manage on-site contractors, ensuring adherence to client and JLL policies and ensuring service delivery is completed correctly.
Drive performance as measured by the client's Key Performance Indicators (KPIs).
Collaborate with the account Sourcing team on national and regional sourcing opportunities, coordinating supplier walk-throughs, and managing supplier performance at the property level.
Collaborate with the account Finance team to set and manage the annual/monthly budget against actuals, supporting decision making that aligns with client financial objectives.
Oversee the development and management of operating budgets.
Assign work tasks to building technicians, vendors, and contractors.
Lead the facilities staff to deliver service levels to the client within the prescribed budget.
Implement JLL best practices to exceed client goals and expectations.
Develop and implement innovative programs, processes, and procedures to reduce operating costs and increase productivity, working closely with the facilities team.
Oversee the delivery of maintenance and repair services.
Implement short- and long-term projects for the client as requested.Desired or Preferred Experience and Technical Skills:
Minimum of 8 to 10 years' experience in managing critical operations, including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations.
Must have solid knowledge of building/ mechanical, electrical systems (MEP) Relevant training in general building operations preferred.
Experience required using CMMS systems and reporting (Maximo preferred)Required Skills and Experience:
Bachelor's degree or equivalent work experience in Facilities Management.
Experience managing GMP spaces and vendor services.
Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients.
Must have strong computer skills, including MS Excel, Word and Office.
Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
Strong organizational skills.
Ability to align, motivate and lead a team including creating accountability.
Ability to multitask and prioritize duties in a fast-paced environment.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, p regnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.