Job Information
Sunrise Transportation Branch Manager in Stratford, Connecticut
Job Title: Branch Manager – Relia Sunrise Bus Transportation
FLSA Exempt
Department: School Bus Transportation
Location: Stratford, CT
Reports To: Regional Manager/Director of Operations
Job Type: Full-Time
About Us: Sunrise Transportation is a leading provider of school bus transportation services, dedicated to safely and efficiently transporting students with special needs. Our mission is to provide exceptional service and ensure that every student has a safe, reliable, and positive transportation experience.
Job Summary: The Branch Manager is responsible for overseeing all aspects of the branch's operations, including staff management, safety compliance, customer service, and financial performance. The ideal candidate will possess strong leadership abilities, a deep understanding of transportation logistics, and a commitment to serving the special needs community.
Key Responsibilities:
- Operational Management:
o Oversee the planning, scheduling, and execution of daily transportation routes.
o Ensure that all routes are operated efficiently and on time.
o Monitor the performance and condition of the bus fleet and coordinate maintenance and repairs as needed.
- Staff Management:
o Recruit, train, and supervise drivers, aides, and other branch personnel.
o Conduct regular performance reviews and provide ongoing coaching and support.
o Foster a positive and collaborative work environment.
- Safety and Compliance:
o Ensure compliance with all federal, state, and local transportation regulations.
o Develop and implement safety protocols and conduct regular safety training for staff.
o Investigate and resolve any safety incidents or violations.
- Customer Relations:
o Serve as the primary point of contact for parents, schools, and other stakeholders.
o Address and resolve customer complaints and concerns promptly and professionally.
o Build and maintain strong relationships with all stakeholders to ensure high levels of satisfaction.
- Financial Management:
o Develop and manage the branch budget, ensuring cost-effective operations.
o Monitor financial performance and implement strategies to achieve financial goals.
o Prepare regular financial and operational reports for senior management.
- Strategic Planning:
o Identify opportunities for growth and improvement within the branch.
o Implement best practices and innovative solutions to enhance service delivery.
o Stay informed about industry trends and integrate relevant advancements into branch operations.
Qualifications:
• Bachelor’s degree in Business Administration, Transportation Management, or a related field preferred.
• Minimum of five (five) 5 years of experience in transportation, logistics, or a related field, with at least 2 years in a managerial role.
• Experience working with special needs populations is highly desirable.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proven ability to handle multiple tasks and work under pressure.
• Proficiency in Microsoft Office Suite and transportation management software.
• Valid driver’s license; CDL preferred but not required.
• Additional duties as assigned.
Working Conditions:
• Office environment with regular visits to bus yards and schools.
• Must be available to work flexible hours, including early mornings, late afternoons, and occasional weekends.
• Ability to respond to emergency situations outside of regular working hours.
Physical Requirements:
• Ability to perform physical tasks such as walking, standing, and lifting up to 25 pounds.
• Must be able to perform inspections and maintenance checks on buses.
Sunrise Transportation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
