Easter Seals Jobs

ACRT Services, Inc. About The Team ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch. About the Role The Device Administrator reports to the IT Infrastructure Manager at ACRT Services. This position will play a key role in maintaining, auditing, and reporting ACRT's IT device records as it relates to laptops, desktops, and mobile devices. The Device Administrator will provide technical support and training of computer hardware, software, and product software. This role will report to the IT Infrastructure manager. This position requires a high degree of organization and excellent attention to detail. What You'll Do Auditing and Reporting Coordinate device returns from Operations teams where applicable Administer device records to ensure accuracy Periodically create KPI reports based upon Helpdesk and device data Code monthly wireless invoices based upon device records Run routine PowerShell scripts Technical Support Respond to requests for technical assistance in person, over the phone, electronically, etc. Diagnose and resolve technical hardware and software issues Ability to communicate effectively to employees using "non-technical" terms Customer service-oriented attitude Stay current with system information, changes, updates, documentation Identify and escalate situations requiring urgent attention Work with minimal supervision and follow directions from Manager Assist with IT projects as needed Other Duties as Assigned About You Must haves: Education: Associates degree in Science (including IT), Math, or Business Experience: 1 year of previous customer service/customer relations experience Nice to haves: Education: Bachelor's degree in Information Technology or Computer Science Experience: 2 years of experience in an IT support role & 1 or more years of experience with Windows Server (2012 & 2016), Active Directory, technical knowledge of IOS & MDM platforms, Office 365, and Microsoft Azure Your Skills: Knowledge of Windows Operating Systems including troubleshooting, installation, imaging, networking, etc. Basic knowledge of computer networking Hardware troubleshooting, repair, and setup (desktops, laptops, tablets, & cellphones) Ability to communicate with manufacturer technical support to resolve issues Antivirus installation - virus and spyware removal Basic printer troubleshooting and repair Common tasks including password resets, voicemail setup, cell phone troubleshooting, updating documentation, software support Knowledge of computer operating systems and Windows Desktop Knowledge of computer hardware Knowledge of Microsoft Office Suite Applications Knowledge for general operation of fax machine Knowledge for general operation of print and copy machines Computer and internet operation skills Customer service skills Interpersonal skills Organization skills Problem solving skills Communication skills Time management skills Analytical skills Ability to communicate technical information to non-technical personnel Ability to multi-task Ability to prioritize Windows Server (2012 & 2016) and A