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Position Summary

At Stony Brook Medicine, our TH Staff Assistant II in Healthcare Teleservices is the first contact between Stony Brook Medicine, the general public and the private practice physicians population and must exemplify the highest level of guest relations.

Duties of a TH Staff Assistant II in Healthcare Tele-Services may include the following but are not limited to:

• The incumbent must exercise good judgement in dealing with sensitive, confidential information.
• The incumbent must be able to make appropriate decisions based upon presenting problems.
• This position is responsible for scheduling appointments in EWS to fulfill the requirements of the department to include scheduling appointments, cancelling and viewing appointments, verification of patient registration, physician bookings. With the help of a computerized database and other resource materials, provide a quick response to visitor/phone inquiries.
• The incumbent will be responding to patient care inquiries, health information and referrals which may be considered sensitive and/or confidential.
• This position will function independently, on a day to day basis, with the supervision from the immediate supervisor.

Qualifications

Required Qualifications: Associate's degree and at least 3 years of customer service and/or administrative experience or HS diploma/GED and at least 5 years of customer service and/or administrative experience. Working knowledge of Microsoft Office Applications. Ability to work empathetically with people who are under stress (such as sick patients and their distressed family members). Ability to reflect professional and friendly verbal and written communication skills.

Preferred Qualifications: Working knowledge of Cerner Powerchart and Scheduling Notebook. Bilingual in English and Spanish.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination.

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Anticipated Pay Range:

The salary range (or hiring range) for this position is $48,839 - $59,533 / year.

The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP, CSEA & PEF full-time positions ($3400)

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.