Job Information
Reyes Holdings Field Customer Service Manager in Stockton, California
Position Summary:
The Restaurant Service Manager is responsible for the day-to-day restaurant services functions including market communications and acts as a liaison between centralized customer service, purchasing and automated restaurant ordering systems on behalf of the distribution center operations.
We are a 24/7 operations, this position may travel up to 80% of the time. Candidate must be comfortable using their own vehicle.
Position Responsibilities may include, but not limited to:
Develop and cascade customer communications including customer newsletters, guidebooks, new processes, contingency plans, customer surveys and route changes
Ensure our internal stakeholders are aligned with customer communications and changes to processes and procedures are cascade appropriately
Oversee processes related to daily order reviews
Owns credit and claims processes for their distribution center
Develop and maintain relationships with Owner/Operators, Restaurant manager, Suppliers and Field Office positions within the local market
Develop and maintain customer dossier and cross reference tool
Professionally market the brand
Participate and develop presentation material for any onsite/offsite customer meetings or events representing the company
Act as liaison between customer supply chain manager and distribution center
Responsible for hiring, development and retention of the administrative non-exempt positions and Customer Relations Managers
Develop and manage the administrative department budget
Other projects or duties as assigned
Required Skills and Experience:
Bachelor’s degree with at least 6+ years of related experience and 2+ years of management experience
Demonstrated problem solving skills
Detail oriented, conscientious, and able to work independently
Able to multitask effectively and produce accurate, timely results in a fast paced, constantly changing environment
Excellent verbal and written communication skills with a strong customer centric focus
Strong organizational and analytical skills
Travel up to 20%
This position must pass a post-offer background and drug test
Preferred Skills and Experience:
Bachelor’s degree in business or related discipline
Previous knowledge of JD Edwards and/or Salesforce
Advanced Microsoft Office (PowerPoint, Excel, Word)
Prior management experience
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
Reyes Holdings
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