Easter Seals Jobs

Description We are searching for a proficient Customer Service Representative to become a part of our banking team in Stockton, California. In this role, the primary function will be to serve as the first point of contact for our clients, providing top-tier support and guidance regarding our credit card processing solutions, account management, and technical assistance.

Responsibilities:

• Providing prompt response to customer inquiries through various channels such as phone, email, chat, and social media. • Offering knowledgeable and accurate information about our credit card services, products, and solutions. • Assisting customers with account setup, payment processing inquiries, and troubleshooting technical issues. • Maintaining a positive and detail oriented attitude toward customers at all times. • Documenting customer interactions and maintaining detailed records in our CRM system. • Collaborating with internal teams to resolve customer issues and ensure a seamless experience. • Following up with customers to ensure their concerns are addressed and satisfaction is achieved. • Staying updated on industry trends and company product offerings to provide informed assistance. • Handling customer credit applications accurately and efficiently. • Maintaining accurate customer credit records.

Call for immediate consideration 209-227-1478 Requirements • Minimum of 2 years of experience in a customer service role within the banking industry • Proven experience in answering inbound calls and handling both inbound and outbound calls • Proficiency in Microsoft Excel and Microsoft Word • Track record of providing excellent customer service • Experience in a call center environment, demonstrating excellent communication and interpersonal skills • Strong data entry skills and experience in order entry • Ability to manage email correspondence professionally and efficiently • Experience in scheduling appointments and managing calendars • Ability to work independently and as part of a team • Strong problem-solving skills and ability to handle complaints or difficult situations • High school diploma or equivalent required, higher education or certifications in relevant fields are a plus • Knowledge of banking products and services is beneficial • Excellent multitasking skills and attention to detail • Ability to handle confidential information responsibly. Call for immediate consideration 209-227-1478

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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