Job Information
SAUER COMPRESSORS USA/ALLIED After Sales Administrator in Stevensville, Maryland
AFTER SALES ADMINISTRATORA rapidly growing international market leader is searching for a customer centric professional to filltheir After Sales Administrator role. This key position will be responsible for assisting withadministrative duties within the Service Department and ensuring the highest level of customersupport is maintained. This position will report directly to the Service Manager.
After Sales Administrator Responsibilities: Serves as first point of contact for customer issues and inquiries; records information related toservice calls and helps to direct to the appropriate party to handle in a friendly, courteousmanner
Schedules and coordinates travel for Field Service Technicians, ensuring adequate coverageand utilization for the department and timely onsite visits for customers
Analyzes information including Field Service Reports, warranty information, Infocircle data andother resources to maintain the highest level of quality
Utilizes Salesforce to generate Service opportunities and quotes, manage service cases,updates records and reviews information daily
Maintains relationship with parent company to report service issues and support warrantyclaims
Engages vendors and/or other departments within Sauer USA to determine appropriateresolutions to new or long-term challenges
Assists with the creation of graphs, reports and spreadsheets for department and metrictracking
Schedules and coordinates trainings for customers and distributors in conjunction with theTraining Coordinator and pursues other revenue generating opportunities within the ServiceDepartment
Follows up on outstanding warranty claims and expenses and maintains information forpending claims
Prepares and submits service invoices to Accounting and assists with reconciliation as needed
Collaborates with other departments to fulfill Sauer Compressors USAs mission and vision
Other duties as assigned
Expectations:
Strong communications skills
Ability to diffuse high tension situations by providing excellent customer service
Must be detail-oriented with proficient computer skills, especially in the use of Microsoftproducts
Education and Experience
High School Diploma or GED required
2-5 years of administrative experience to include report generation, tracking and filing ofdocumentation
Salesforce experience strongly desired
Benefits and Compensation:
Salary commensurate with experience
Full medical and dental benefits, paid vacation and holidays, 401K, plus performance bonus
Growth opportunities are available
