Job Information
Arab Community Center for Economic and Social Serv Administrative Support II in Sterling Heights, Michigan
Administrative Support II
Department: Community Health & Research Center
Location: Sterling Heights, MI
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Job Title: Administrative Support II
Job Status: Part-time
Job Summary: Under general supervision, the Administrative Support II uses intermediate skills obtained through experience and training to provide clerical support to an assigned functional unit.
Essential Duties and Responsibilities:
Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
Provide general information regarding assigned functional unit to clients and co-workers
Collect information and complete necessary forms/documentation for specified services or report formats
Sort and file correspondence, cards, invoices, receipts or other records
Compile data, conduct data entry, complete routine reports and maintain files for the assigned functional unit
Proofread documents and reports
Greet clients/visitors, screen and direct them to appropriate destination
Type, copy, file and fax documents as needed
Take photos of events or clients as required
Maintain agency confidentiality and clients- privacy
May handle the intake of monies either in the form of admissions, memberships, donations and/or fees for services depending on assigned functional unit
May conduct telemarketing and other fundraising functions depending on assigned functional unit
May place and track orders for department supplies and materials
May assist with set-up and break down of events
May prepare materials and logistics for events and meetings
May conduct routine research
May schedule and maintain appointment calendars for sessions, individuals or groups
May conduct educational tours
May assist with the implementation of youth programs
May lead some programs as assigned
May establish and maintain contact with various clientele requesting Museum tours including schools, teachers and various civic organizations
May schedule and coordinate visits and maintain records of visitors including payment and invoicing information
May be responsible for reading and reviewing grant content and ensuring requirements are met
May assist in gathering information for grant reporting participate in writing reports for various grants
May participate in the planning of various events designed to increase the number of visitors to the museum
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Basic concepts, principles and practices of office administration
Skill in:
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Operating Altru may be required depending on assigned functional unit
Ability to:
Communicate effectively, both orally and in writing
Organize and prioritize multiple tasks and meet deadlines
Provide a high level of customer service to both internal and external contacts
Work independently as well as collaboratively within a team environment
Perform detailed work consistently and accurately
Maintain confidentiality of agency and client information
Educational/Previous Experience Requirements:
Minimum Degree Required:
o High school diploma or GED equivalent
and
At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
- Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required Availability to be scheduled during normal business hours and in the evenings and/or weekends as needed
Travel Required: None generally required
Working Environment: Climate controlled office
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