Easter Seals Jobs

Remote Customer Service Rep - Healthcare

Experience Level: Entry

Employment Type: Full-Time

Location: 100% Remote

Pay: $14.50 per hour ($15.50 if bi-lingual Spanish speaking)

Shift: Monday-Friday shifts may vary between 8am-7pm & Saturdays 8am-1pm EST

Equipment: Must provide your own laptop (with camera) for the first 3-4 weeks of training

Description:

-Deliver the highest level of customer service experience

-Answer customer calls

• Reset Passwords

• Assist with creating accounts

• Uploading documents

• Answering general questions

• Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Problem Solve

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Qualifications:

-Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

MUST HAVE:

-1+ year customer service/call center experience

-Ability to provide your own equipment for training

-Reliable internet and quiet workspace

Apply Today!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.