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COUNTY & PROVIDER RELATIONS COORDINATOR (CPRC)

Organizational Overview

The Behavioral Health Alliance of Rural Pennsylvania (BHARP) is a nonprofit that is the Primary Contractor for the Behavioral HealthChoices managed Medicaid program for Medical Assistance recipients, in 24 rural Pennsylvania counties. The 24 counties include: Bradford, Sullivan, Cameron, Elk, Centre, Clarion, Clearfield, Jefferson, Columbia, Montour, Snyder, Union, Forest, Warren, Greene, Huntingdon, Mifflin, Juniata, McKean, Northumberland, Potter, Schuylkill, Tioga, and Wayne County. The organization is comprised of mental health and substance use disorder administrators from the member counties and is staffed by experienced, dedicated, and talented individuals.  BHARP's vision is to ensure that all individuals receiving behavioral health services in the BHARP region have access to a comprehensive array of high quality, cost effective, community based, and recovery-oriented services that maximize their potential for recovery.

CPRC Position Overview:

MUST RESIDE IN THE STATE OF PENNSYLVANIA.

THIS IS A REMOTE POSITION, WITH REGLUAR WEEKLY TRAVEL AND REQUIREMENT TO REPORT TO THE OFFICE, LOCATED IN STATE COLLEGE, AS REQUESTED BY MANAGEMENT.

REGION COVERAGE INCLUDES: SCHYLKILL, COLUMBIA, MONTOUR, SNYDER, UNION, NORTHUMBERLAND, CENTRE, GREENE, HUNTINGDON, MIFFLIN & JUNIATA COUNTIES.

Under the Direction of the Director of Network Oversight, the County & Provider Relations Coordinator (CPRC) will ensure the network will be member-focused to include special populations and provides a high-quality, cost-effective continuum of care. The CPRC will assist the Director of Network Oversight with monitoring and enhancing a recovery-focused, culturally competent, and stable network. This will be accomplished by predicting and responding to emergent, urgent, and ongoing network needs through collaboration with the BHARP committees. The CPRC will meet with providers, base service units, county personnel, families, and other system stakeholders to analyze service utilization, outcomes, and data.  The CPRC will build a collaborative relationship with providers and the Behavioral Health Managed Care Organization (BHMCO) which is vital and will lead the way to creating meaningful outcomes that promote the health and well-being of our members.

Essential Requirements:

• Bachelor's degree in behavioral health, social science, or healthcare, preferred.
• Three years of experience in a behavioral health or related setting.
• Proficient knowledge of software applications including Microsoft Office Suite.
• Satisfactory child abuse and FBI fingerprinting clearances.
• Advanced knowledge of the public mental health, intellectual and developmental disabilities, and drug and alcohol systems in PA.

Essential Behavioral Competencies:

• Teamwork & collaboration.
• Attention to detail.
• Approach to thinking.
• Drive for results.
• Business perspective.
• Conceptual thinking.

Essential Functions:

1. Demonstrate a highly comprehensive understanding of the behavioral health system in the assigned region.
2. Develop a productive relationship with county leadership, provide analysis of each assigned region's service array, assist in service review, and support program development.
3. Develop awareness of service gaps, capacity issues as well as BHMCO and provider performance issues and identify effectiveness of services in the assigned region.
4. Management of provider complaints, provider reimbursement, and interface with BHMCO and other partners to achieve timely and efficient resolution.
5. Maintain provider directory in assigned region to support outreach and special projects.
6. Participate in assigned Network Monitoring and oversite activities that include, new provider orientation, levels of care reviews, and exit interviews.
7. Participate in and independently manag all initiatives in specialty areas including but not limited to reinvestment projects, BHARP workgroups, committees, and development of supplemental services within the assigned region.
8. Attend meetings sponsored by the BHMCO, DHS, county, provider network, etc., including but not limited to, provider meetings, specific levels of care meetings, family and person served advisory panels, and the Consumer Family Satisfaction Team meeting, county sponsored advisory and provider network meetings to monitor feedback from various stakeholders.  
9. Prepare reports as assigned by Director of Network Oversight, Chief Executive Officer, Chief Operations Officer, and those requested by the Network Committee.
10. Problem solve requests made by persons served or other interested parties for obtaining behavioral health services or rectifying issues with providers.
11. Identify data points and provide data analysis that can assist either counties or providers in examining service delivery best practice. 
12. Conduct other duties as assigned by the Director of Network Oversight and/or BHARP Leadership.

What makes BHARP so great?

BHARP is more than just a job, we are a mission.  When you join BHARP you are part of something bigger which drives real healthcare improvements across Pennsylvania.  Along with caring for Pennsylvania, we care for our employees.  We offer a variety of benefits including:

• Generous Starting Benefit Time including:
  • 4 Floating Holidays
  • 11 paid holidays
  • 5 Personal Days
  • 12 Sick Days
  • 15 Vacation Days (with the opportunity for more as you stay with us)
• Dental, Vision, Life Insurance, and Short-Term Disability - Fully Employer Paid
• Opportunity to buy up on employee life insurance and short-term disability.
• Excellent Health Insurance
• 401K Plan with a match up to 5%
• So much more!