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Student Services Officer 2

School of Engineering, Stanford, California, United States

New

Student Services

Post Date 2 days ago

Requisition # 103832

Department of Bioengineering, School of Engineering and School of Medicine

Department of Bioengineering

Stanford Bioengineeringis a dynamic and rapidly growing department within the Stanford Schools ofEngineeringandMedicine. For more than a decade, Stanford Bioengineering has sought to advance bioengineering as a fundamental discipline grounded in basic sciences, powered by unique engineering concepts and principles and capable of realizing many diverse applications. Our community ranges broadly from world class faculty and students to vibrant alumni and staff and includes some of the world's most successful leaders in bioengineering technology and business. Our staff stand shoulder to shoulder with faculty and students to enable cutting-edge research providing innovative solutions to global challenges.

We are seeking a Student Services Officer 2 to provide administrative support and project management for our graduate and postdoctoral student programs. In this role, you will represent the department, working in partnership with central administration, university departments and sections, and graduate students. As a key member of the Bioengineering Student Services team, you will help support and manage graduate student and postdoc operations, including oversight of postdoctoral appointments, graduate student degree progress, student funding. You will support postdocs and graduate students by providing advice and resources on a range of issues and through interpretation and implementation of university policies. You will be part of a team that provides support to Student Services as needed, especially during program events and peak times (e.g. admissions, commencement, program review). You will work among other highly motivated colleagues, deepening our investment in a positive, inclusive culture at work and in the world. Are you proactive, personable, exude a high-level of customer service and seek to provide executive level administrative solutions? Then bring your talent and passion and join our team striving to educate the next generation of leaders who will make the world a better place!

In this role, you will:

• Oversee and administer an area or program in student services, as well as evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.

• Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues. May be tasked with evaluating and recommending program improvements.

• Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.

• Reconcile complex issues; analyze diverse transactions from multiple sources.

• May oversee, analyze and assist in financial processes and development of budgets.

• Serve as a key member of a project team.

• Provide critical support to Student Services team as needed, especially during program events and peak times (e.g. admissions, commencement, program review, etc.)

Education & Experience (Required):

• Bachelor’s degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, & Abilities (Required):

• Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.

• Advanced analysis and problem solving skills.

• Advanced computer skills, including experience with Microsoft Office Suite.

• Advanced customer service skills.

• Relevant computer systems/technology experience.

• Understanding of financial transactions.

• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Education & Experience (Desired):

• Advanced computer skills and demonstrated experience with office software and email applications and cloud-based collaboration sites/software (Google Drive, Box, Dropbox, etc).

• Proven success in following through and completing projects.

• Excellent organizational skills and attention to detail.

• Excellent verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Ability to prioritize, multi-task, and assign work to others.

• Ability to take initiative and ownership of projects.

• Ability to exercise sound judgment routinely and independently in making decisions.

• Proficiency with Stanford systems

Physical Requirements:

• Frequently sit, perform desk-based computer tasks.

• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu

Pay Range:

The expected pay range for this position is $69,100 to $104,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for you:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Ourcultureandunique perksempower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun. Stroll through historic sculptures, trails, and museums.

• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply:

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. The cover letter should briefly describe why you believe you are a good fit for this position.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 7502

• Employee Status: Regular

• Grade: H

• Requisition ID: 103832

• Work Arrangement : Hybrid Eligible