Easter Seals Jobs

Job Description

You are:

A skilled Desktop Support Technician ready to join our End User Computing team. As a Desktop Support Technician, you will be responsible for maintaining and troubleshooting computer-related infrastructure, including video conference equipment, our Executive Management Team experiencing IT difficulties.

You will:

 · Manage video conference rooms (MS Teams and Zoom). Configuration, software updates, hardware issues. Readiness health checks for all major events /meetings.

 · Configure workspace as requested.

 · Repair, test, image and clean PCs, laptops, monitors, printers and other related hardware.

 · Maintain hardware asset management and recommend laptop Procurement to meet the organization needs.

 · Experience in PC/Laptop build and PC refresh of Windows and Mac laptops.

 · Support desktop engineering team in imaging and testing new configuration changes.

 · Manage mobiles (iOS and Android) hardware assets.

 · Co-ordinate with vendors to repair and test hardware.

 · Collaborate with engineering teams to develop/test automation scripts using python/PowerShell/shell scripting to self-heal known issues of video conferencing and M365 Suite

 · Developing synthetic monitoring for all End user computing services

Work out of our Stamford or Shelton offices based on the business need.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

5+ years of experience in PC/Laptop build and PC refresh of Windows and Mac laptops.

Experience supporting C-Level Executives

Experience in fixing hardware issues related to PC / Laptop and IT accessories.

Experience in handling Video Conference configuration and troubleshooting and performing health checks using Grafana / Dynatrace / Splunk.

Experience collaborating with engineering teams to develop/test automation scripts using python / PowerShell / shell scripting.

Experience in developing synthetic monitoring for all End user computing services.

Knowledge in Active Directory (ADDS), SCCM, Azure AD, Microsoft Intune, and JAMF Pro.

Knowledge of security patching, software packaging & deployment and mobile device management. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.