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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking an experienced leader as Senior Manager, Solution Consulting, who is comfortable with a highly visible role, to manage a team of pre-sales Partner Solution Consultants focused on selling through our Global Partners. This leader is responsible for a highly skilled and seasoned team of driven pre-sales Partner Solution Consultants, whose role is to advance technology and business relationships with ServiceNow’s Global Partners. The leader will motivate the team to:

· Deeply understand the partner business and their domain expertise to align a partner’s capabilities to our complementary markets

· Create new business and solutions with those partners that generate valuable outcomes for our shared customers

· Generate new paths to revenue for both ServiceNow and our partners through our sell through route to market

The successful candidate will be a proven leader and compelling presenter. They’re motivated by great customer outcomes, by technology solutions to business problems, and by the success of their team members. They’ll have expertise across web and cloud technologies and will have demonstrated success in software pre-sales and large enterprise environments.

This leader is responsible for their teams’ career planning and development, team development and hiring per the dynamic needs of the organization, and other administrative duties relative to team management. In addition to these responsibilities, the manager is expected to maintain strong relationships with counterparts in the Sales, Services, Support, Marketing and other organizations to ensure alignment of organizational activities and directions. These responsibilities all directly support the manager's primary goal: developing and maintaining a world class team that consistently executes towards our Global Partnerships & Channels Ecosystem strategy.

This role requires approximately 50% travel.

What you get to do in this role:

The Solution Consulting Manager will ensure that they have an effective, motivated team of highly skilled resources to support engagements within the Partner ecosystem, Prospects, and Customers.

· Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnership with Global Partners

· Drives cross-industry development and go-to-market strategies for innovative solutions with our partners

· Develop team members according to the demands of the business and according to their individual professional goals

· Develop and maintain a recruiting pipeline of potential candidates to meet future business demands

· Assign resources to joint solution development opportunities, and consistently evaluate progress against goals

· Assign resources as required to marketing and other efforts to support demand generation

· Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

· Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

· Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

In order to be successful in this role, we need someone who:

· Has experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred

· Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

· Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools

· Understanding and experience of standard approaches to coaching, mentoring and managing a team of senior level professionals

· Ability to motivate and inspire a growing team of leading Solutions Consultants

· Very Structured with focus on supporting teams towards goals and objectives by putting the team first

· Able to articulate and logically communicate concepts with technical and non-technical audiences

· Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers

· Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership

· Understanding of how to drive revenue that is partner led in the managed service space is preferred

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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