Easter Seals Jobs

Job description:

• Provides support to clients and their employees and internal partners

• Responsible for setup and ongoing processing maintenance and support of client accounts

• Provide excellent customer service to clients employees and field partners via calls faxes and emails Contact current clients/ employees via outbound call/ email campaign as needed

• Processes benefit enrollments for PEO product offerings for clients to ensure timely processing Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses

• Documents information in CRM to track issues

• Researches and resolves monthly audits to correct billing inaccuracies

• Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention

• Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws including Section 125 plan

• Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO Researches and corrects errors from audit reports and carrier discrepancy files

• Interact with Health & Benefit carriers to resolve customer needs

• Participates in special projects and training sessions as needed

Qualifications:

• High School diploma A minimum of 2 years of customer service experience.

• Experience and a basic understanding of HRIS Payroll and Windows are preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.