Job Information
ST. PETERS, CITY OF Police Dispatcher in ST. PETERS, Missouri
JOB OBJECTIVES: Under immediate supervision, functions as primary communications link between the public and police, ranger and other emergency and public service agencies.
GENERAL STATEMENT OF DUTIES: Under direct supervision, an employee in this position is responsible for functioning as a primary link for dispatching police or other emergency services. A person in this position serves as a trainee until they have completed a course in service training and observation while assigned to supervisory dispatcher personnel. Receives citizen calls for police services, emergency and non-emergency; operates public service radio in the receipt or transmission of police personnel and such related equipment as necessary. The position regularly requires decisions for which there are no clearly defined or established rules of procedure. This position constantly requires the handling of confidential or sensitive information and occasionally requires the recognition of a problem and the development, recommendation and/or implementation of a reasonable solution. Constant periods of mental effort are required.
ESSENTIAL FUNCTIONS: Receives incoming calls for service for police, rangers and other emergency and public service agencies. Prioritizes calls and dispatches appropriate response resource(s). Monitors alarm systems and Teletype communications. Operates Computer Aided Dispatch System for radio and telephone communications, tracking personnel and vehicles. Records all necessary information regarding transmission and activities, according to established departmental requirements and procedures within guidelines specified by the Federal Communications Commission. Enters and updates information in the required computer databases. Researches, obtains and disseminates information utilizing computerized database systems and other data sources. Monitors individuals in holding cells, booking room and sally-port area for proper conduct, safety and medical or other needs using video and audio equipment. Monitors building security by limiting access to entrances. Performs a variety of general clerical support duties related to communications activities. Notifies appropriate authorities or other City departments of situations requiring attention after normal business hours. Reviews and responds to customer/resident inquiries, concerns and complaints. Performs all work in compliance with established City safety standards Performs other work as assigned.
JOB STANDARDS: Regular and predictable attendance. Ability to carry out orders and directives of the Department. Ability to present ideas clearly and concisely with verbal and written communication skills. Ability to perform effectively with constant interruptions and limited privacy while working under periods of constant mental pressures. Ability to establish and maintain an effective working relationship with the general public, City officials, advisory boards and other City employees on a regular basis.
MINIMUM REQUIREMENTS: Must be a U.S. citizen or lawfully authorized alien worker. High School graduate or GED certificate and three (3) years of applicable experience. Must be certified in criminal justice databases or obtain within six (6) months of employment. (MULES/REJIS) Must be able to type 30 cwpm.
DESIRED QUALIFICATIONS: Some knowledge of Police Department activities and lines of responsibility. Some knowledge of the geography and boundaries of the City as well as areas immediately adjoining the City. Some knowledge of computer use and fundamental office skills. Experience in data entry.
EQUIPMENT/VEHICLES (Including but not limited to the following): Computer workstation, calculator, fax machine, copier machines, automated phone system; radios and 911 equipment.
JOB LOCATION: City facilities
REPORTS TO: Police Dispatch Supervisor
