Easter Seals Jobs

Working Title: Solutions Support Engineer Lead

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

• Job ID : 80368

• Location : St. Paul

• Telework Eligible : Yes - #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Limited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/14/2024

• Closing Date : 11/27/2024

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Corrections

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes - 20%

• Salary Range: $36.52 - $60.24 / hourly; $76,253 - $125,781 / annually

• Job Class Option : Systems Software

• Classified Status : Unclassified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• End Date : 10/31/2025

• FLSA Status : Exempt - Administrative

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,600+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

As a Senior Solution Support Engineer, you will be responsible for for the stability and efficient operation of a number of large, complex and varied IT solution (application and device) portfolios on behalf of the Minnesota Department of Corrections, Clemency Review Commission, Ombudsman and Cannabis Expungement Board.

This position is temporary and includes full state fringe benefits; it is anticipated to last 1 year.

This is a hybrid position and will requires an employee to be onsite at the work location, traveling to various Correctional facilities up to 20% of the time :

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of four (4) years of IT related experience in COTS (Commercial off the Shelf)/SAAS (Software As a Service) application/software support.

Experience must include:

• Active Directory/server support.

• Networking and internet working protocols.

• Troubleshooting, day to day operational support of applications (COTS/SaaS) and teleconferencing devices/platforms (WebEx/Teams/Zoom).

• Experience in managing and prioritizing demand, including overseeing intake processes and serving as a point of escalation from multiple intake points.

• Strong collaboration skills in a multi-tiered IT support model including vendor collaboration.

• Experience in guiding and mentoring lower-level technical resources.

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

• Experience with device installation, configuration, and support, including printers, teleconferencing systems, and smartboards,

• Experience with ticketing system reporting tools (such as Helix, ServiceNow, ZenDesk, Jira).

• Strong understanding of SDLC, ITIL, Incident Management, and Project Management methodologies.

• Familiarity with server operating systems (such as Microsoft), client software delivery/configuration tools (such as Group PolicyObjects, Microsoft Endpoint Configuration Manager), firewalls, and networking.

Physical Requirements

Requires moving / lifting devices and technologies such as desktops, monitors, laptops, video conferencing devices and miscellaneous equipment from multiple locations. Desk to desk or from one agency site to another. Lifting devices on to storage shelves above head (40 lbs.) and being able to gain access or crawl under desks.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

SEMA4 Records Check (applies to current and past state employees only)

Criminal History Check

Reference Check

Social Security and Address Verification

Education Verification

CJIS Background Check

DOC Background Check

Driver's License Record Check

Mantoux test

Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.