Easter Seals Jobs

Working Title: Front Desk Specialist

Job Class: Customer Service Specialist, Intermediate

Agency: Human Services Dept

• Job ID : 83831

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 02/03/2025

• Closing Date : 02/10/2025

• Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office AFSCME

• Division/Unit : DHS-Central Office / MS Public Information Centers

• Work Shift/Work Hours : Day Shift, 8:00am - 4:30pm

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : A

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Front Desk Specialist provides a high level of customer service, in a professional, efficient, and timely manner to all internal and external customers.

Responsibilities include but may not be limited to:

• Answer DHS Information Desk calls from staff and customers so they are assisted in a professional, efficient, and timely manner.

• Schedule and supply DHS conference rooms for meetings held by external and internal staff.

• Update DHS employee and reference databases consisting of frequently called departmental offices, Minnesota county agencies, directory information, and emergency numbers.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

• Customer Service skills to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.

• Data Entry skills inputting information quickly and accurately.

• Database Management skills to create and update databases.

• Spreadsheet skills to create and update spreadsheets.

• Typing/Keyboarding skills to accurately type information into various formats.

• Word processing skills sufficient to type correspondence, reports and other written material.

• Must have a valid driver’s license.

Preferred Qualifications

• Face to face experience with high volume customers & clients in person or on the phone.

• Strong computer skills.

• Knowledge of Department of Human Services (DHS).

• Demonstrated knowledge of working with multiple technology standards.

• SharePoint Knowledge.

• American Sign Language (ASL) skills.

• Variety of experiences working effectively with others from different backgrounds and cultures.

Physical Requirements

• Physical demands require the ability to lift and move items up to 20lbs.

• Ability to crawl under work surfaces to trouble shoot AV equipment.

Additional Requirements

A writing sample will be required to move to the interview process.

REFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.