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Job Description Employer: Regions Hospital Job Title: Food Service Worker Job Code: 2002350 Leader Title Level: Patient Services Manager Location: Regions Hospital Department: Nutrition Services Final Approval (Dir. or VP Level) Director, Nutrition Services Date Approved: August 2015 Date Revised: February 2024 POSITION SUMMARY STATEMENT: This position uses a Best Care Best Experience approach to perform routine food service tasks in the kitchen, cafeteria, catering, dining room, dish room, pots/pans and patient areas. This includes preparing, serving, distributing, assembling, delivering food and cleaning, sanitizing dishes, utensils, and work area while promoting a safe environment and HACCP (Hazard Analysis Critical Control Point) guidelines. MINIMUM QUALIFICATIONS: Education, Experience or Equivalent Combination: None Licensure/ Registration/ Certification: N/A Knowledge, Skills, and Abilities: Must be able to read, follow oral and written directions in English. Must be able to communicate effectively with team members, hospital staff, visitors, and patients. Must be able to work in a fast-paced customer service environment. Must be able to problem solve quickly and effectively communicate resolutions. Must be able to multitask. PREFERRED QUALIFICATIONS: Education, Experience or Equivalent Combination: High School diploma or equivalent Customer service experience Food service experience Licensure/ Registration/ Certification: N/A Knowledge, Skills, and Abilities: Basic level of computer skills. ESSENTIAL DUTIES: (100%) - Create and maintain a safe and sanitary working environment. Demonstrate excellent customer service skills to all internal and external customers. Maintain a positive, respectful, and receptive attitude with all internal and external customers. Follow department sanitation processes, policies, and procedures. Follow proper HACCP procedures before, during and after food preparation, assembly, and delivery. *Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs. ORGANIZATIONAL EXPECTATIONS: Values All colleagues are expected to live our values: Excellence:We strive for the best results and always look for ways to improve. Compassion:We care and show empathy and respect for each person. Partnership:We are strongest when we work together and with those we serve. Integrity:We are open and honest, and we keep our commitments. Additional Expectations: Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment. Maintains regular and timely attendance. Protects confidentiality. Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures. Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.) POPULATION SPECIFIC COMPETENCIES: Yes No Does this employee have direct patient contact? X Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section. Examples of items that can be included are: Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served. Communicates effectively with patients, families, and team members. Integrates practices that supports patient safety, acknowledges variations in populations served. Anticipates the needs of the population served as well as the unique characteristics of the communities serv d. Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families. LEADERSHIP RESPONSIBILITY: None. Critical Job Demands Section 1: Place an "X' next to ONE of the terms that best describes the frequency for each of the Critical Demands. Critical Demands N/A 0% Rare 1-5% (Up to a 1/2 hour) Occa 6-33% (1/2 hour to 3 hours) Freq 34-66% (3 to 5 hours) Cont 67-100% (5 to 8 hours) Standing - Remaining on one's feet in an upright position at a work station without moving about. X Walking - Moving about on foot. X Sitting - Remaining in a seated position. X Squatting - Assuming or maintaining a crouching position with the knees bent. X Reaching - Stretching out or extending to touch or grasp. X Lifting - Raising or lowering an object from one level to another (includes upward pulling). X Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder. X Pushing/Pulling - Exerting force upon an object so that the object moves away/towards from the force. X Handling/Fingering - (includes typing, computer work, gripping, grasping, and pinching) X Section 2: Place an "X" next to ONE of the terms that best describes the Strength Rating for this job classification whichis expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. X Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. Heavy... For full info follow application link. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.