Easter Seals Jobs

employee care client service specialist.

• st paul , minnesota

• posted 2 days ago

job details

summary

• $19.98 - $20 per hour

• temp to perm

• bachelor degree

• category business and financial operations occupations

• referenceAB_4565303

job details

Do you have a 4-year degree in education, human resources, communications, or business administration; or do you have prior call center experience assisting employees with benefit information? Do you have a passion for enhancing the client experience for a variety of insurance product policyholders? Do you enjoy connecting with clients over the phone, listening to their inquiries, and driving home results? Do you desire to work for a Fortune 500 financial services company based in the St. Paul area that has been voted "Best Place to Work'' year after year? The position is for the career-minded candidate that desires to excel and have a long-term growing career with an amazing company. There is a high probability for this Employee Care Client Service Specialist opportunity to transition to permanent employment. The work is mainly from home with in-office work 1 time a month. Parking is paid for the remainder of the year!

salary: $19.98 - $20 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

• Answer incoming phone calls from policyholders, Field Agents, Distribution Partners, and Third Parties requesting information on Individual Life insurance products, policies, and procedures.

• Provide clients with information on pending administrative and contractual policy change requests.

• Provide callers with current policy information, values, and quotes.

• Facilitate policy premium payments, loan transactions, and allocation changes.

• Facilitate administrative requests (address changes, beneficiary changes, ownership changes, etc.)

• Assist callers with our website, including navigation, transaction processing, and troubleshooting.

• Update file and system records.

Skills

• Active Listening

• Follow-up

• Empathy

• Telephone Etiquette (2 years of experience is required)

• Excel Pivot Tables

• Typing Skills

• Analytical Thinking

• Critical Thinking

• Basic Software Skills (2 years of experience is required)

• Interest in Insurance

• Business Coursework

• Client Service (2 years of experience is required)

• Adapting to Change

• Call Center Support

Qualifications

• Years of experience: 1 year

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JK

jennifer kleven

• jennifer.kleven@randstadusa.com