Job Information
Dairy Farmers of America, Inc. Customer Service Associate in St. Paul, Minnesota
General Purpose: Ensure daily and periodic orders and transactions are entered on a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service. Duties and Responsibilities: Accurately keys both verbal and written orders after verifying content and/or calculating hash totals. Verifies daily check-off sheets to ensure all required orders are entered in the system. Accurately processes all documents related to billing (including credits, delivery confirmations, etc.) Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process. Maintains files for all order-to-cash transactions and their supporting documents. Assists others in meeting daily and periodic deadlines. Special projects and miscellaneous duties as assigned. Required Minimum Qualifications: Education and Experience A high school diploma (or equivalent) plus one year of related order-to-cash experience is required. One year of post-secondary education with emphasis on business and/or accounting related discipline is preferred. Necessary Knowledge, Skills and Abilities Excellent communication skills Strong customer focus Proficiency with Microsoft Windows, intermediate Excel skills Reliable and ability to meet deadlines Detail-orientated Team player Proficient 10-key skills Ability to research and resolve order-to-cash related problems EEO/AA/Female/Minority/Disabled/Veteran
