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Working Title: Business Information Systems Specialist – SaaS Applications

Job Class: Management Analyst 2

Agency: Minnesota IT Services

• Job ID : 83695

• Location : St. Paul

• Telework Eligible : Yes #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Limited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 01/29/2025

• Closing Date : 02/04/2025

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Corrections (DOC)

• Work Shift/Work Hours : Day

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $25.29 - $36.71 / hourly; $52,805 - $76,650 / annually

• Classified Status : Unclassified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 11 prisons and 50 field offices located throughout the state.

*This position is temporary, includes full state fringe benefits, and is anticipated to last up to three years.

As a Business Information Systems Specialist, you will function as a Business Data Steward, Reporting Analyst, and Business Software Configuration Specialist in Minnesota IT Services (MNIT) serving the Department of Corrections (DOC). This includes partnering closely with business owners, stakeholders and vendors on the management of, coordination and communication of business needs and impacts, including access management and business application configuration.

This position is currently eligible for full-time telework:

• Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.

• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of two (2) years of increasing responsibilities and experience as a Business Analyst, Business Systems Analyst or Systems Analyst for a portfolio of Software as a Service (SaaS) application.

Experience must include:

• Epicor Kinetic, including inventory management, warehouse setup, financial processes, and daily ERP operations with a solid understanding of business aspects and daily elements.

• Gathering application requirements, managing user administration, performing business configuration changes, troubleshooting data/application issues (including basic SQL), and handling SaaS application vendor releases/upgrades.

• Acting as a liaison and coordinating between business, IT and vendor, with a focus on understanding day-to-day business administrative aspects, to ensure smooth and reliable operation of solutions.

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

• Customer service skills that include active listening, empathy, and problem-solving with an acute understanding of one’s audience.

Preferred Qualifications

• Strong technical background with a solid understanding of business aspects and daily elements.

• Knowledge of the State of MN, MN Department of Corrections and policies is a plus, especially knowledge of MINNCOR business process functions and business flows.

• A working understanding of technology or application lifecycle management concepts.

• Experience with ITIL and project management methodologies and ITSM ticketing systems

• Experience with MNIT Services and/or Minnesota Department of Corrections policies and procedures.

• Ability to organize and prioritize multiple deadlines and work independently and collaborate as part of a team, be able to define problems as they arise, and recommend alternative solutions.

Physical Requirements

Requires moving / lifting devices and technologies such as desktops, monitors, laptops, video conferencing devices and miscellaneous equipment from multiple locations. Desk to desk or from one agency site to another. Lifting devices on to storage shelves above head (40 lbs.) and being able to gain access or crawl under desks.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• CJIS Background Check

• DOC Background Check

• Driver's License Record Check

• Mantoux test

• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.