Easter Seals Jobs

Technical Support Technician

General Information

Ref #:

20240040293

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Atlanta - Georgia - United States, Lowell - Massachusetts - United States, Santa Ana - California - United States, St. Louis - Missouri - United States, Weston - Florida - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

The Technical Support Technician team member provides world-class service and subject matter expertise to our internal and external customers. You play a key role in supporting our comprehensive UKG Pro products, providing in-depth analysis and timely resolutions/workarounds for client issues. The qualified candidate has knowledge of HCM systems (UKGPro), strong customer service and knowledge transfer skills, and the ability to multi-task in a fast-paced environment.

Primary/Essential Duties and Key Responsibilities:

• Participate in Collaborative Support Model

• Ability to handle high-complexity projects and cases

• Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response

• Determine root cause analysis, identify trends, and make recommendations to resolve problems and improve internal processes

• Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to internal support specialists

• Conduct and/or participate in client conference calls to address service issues, research, and resolve higher complexity issues.

• Build and maintain strong relationships with the Product team

• Assist with identifying and facilitating internal training, along with mentoring others within the team

• Participation in on-call rotations is required to provide occasional after-hours support

Qualifications

Basic Qualifications:

• Minimum of 1+ year of hands-on experience with UKG Pro Human Capital Management system

• Knowledge of SQL

Preferred Qualifications:

• Fundamental Payroll Certification (FPC)

• Certified Payroll Professional (CPP)

• Understanding of Salesforce

• Experience with the Expression builder

• Bachelor’s Degree or equivalent work experience.  If degreed, Computer Science, Information Systems, or Business

• Excellent analysis, problem determination, and troubleshooting skills

• Ability to present to large audiences

• Ability to create and facilitate internal trainings

• Experience in handling difficult or sensitive situations

• Strong verbal and written technical communication skills

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $48,900 to $70,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.