Job Information
St. Louis Symphony Orchestra Director of Philanthropy Operations in St. Louis, Missouri
REPORTS TO: Chief Philanthropy Officer
SUPERVISES: Philanthropy Database Manager, Philanthropy Data Entry Coordinator, Philanthropy Operations Coordinator, Philanthropy Associate
POSITION SUMMARY:
As a key member of the Philanthropy Management Team, the Director of Philanthropy Operations is responsible for operational efficiency, analytics and data accuracy that will position the St. Louis Symphony Orchestra (SLSO) for long term fundraising success. The ideal candidate will support fundraising through oversight and continuous improvement of philanthropy processes, systems, and data analysis for the Philanthropy team. This hands-on individual will oversee the Philanthropy operations team responsible for day-to-day gift processing, reporting, data extractions, analytics, and logistics.
FUNCTIONS OF THE JOB:
Supervise the team responsible for philanthropy operations and analytics processes.
Develop and implement strategies to increase effectiveness and efficiency of philanthropy operations processes.
Ensure effectiveness and accuracy of gift and pledge processing, tributes, acknowledgements, and donor fulfillment.
Create/maintain philanthropy “dashboard” and reports to track progress toward key priorities and goals.
Analyze reporting and data extractions for accuracy and effectiveness in driving donor development strategies; work closely with Philanthropy leadership team to ensure departmental needs are met.
Ensure current documentation of philanthropy business processes and Tessitura systems policies.
Collaborate closely with Finance and Marketing Departments to ensure cross-departmental needs are met.
Track and consistently follow Philanthropy Department calendar of events, mailings, and other scheduled activities to ensure the Philanthropy schedule and workflow are strategically timed.
Oversee the communication of the Philanthropy calendar with other departments to ensure the SLSO organization is apprised of all Philanthropy activities.
POSITION QUALIFICATIONS:
Bachelor’s degree in business, analytics, non-profit management, or related field or equivalent experience is required.
3 years of Tessitura or fundraising database experience in a nonprofit institution preferred.
Strong project management experience.
Demonstrated analytical experience generating, extracting, and manipulating data reports to drive institution strategic direction.
1-2 years of supervisory experience preferred.
Skills and Abilities:
Ability to set priorities, manage workload, and perform diversified duties while managing others.
Strong database manipulation skills and ability to observe and detect subtle variances in database files.
High level PC skills: including MS Word, Excel, Outlook, and database management software.
Excellent attention to detail and strong writing and organizational skills.
Ability to handle sensitive information and maintain confidentiality
Excellent verbal and written communication skills with the ability to maintain a positive work atmosphere.
Exceptional logical thinking regarding database information and management, including problem-solving and data analysis.
