Easter Seals Jobs

DESCRIPTION

Provides merchandising evaluation via reviewing photos and service order data. Chooses grades that affect the rep’s scorecard. Complete Quality Checks on all new actions each week. Escalates trend to Supervisor. Provides premium customer service, dependable Premium 360 knowledge, and a clear path of resolution and/or escalation via calls from Premium employees and store associates/managers. Assists new employees and peers with daily OSC operations. Other duties as requested.

RESPONSIBILITIES

Provide positive, professional customer service to retail store associates and Acosta merchandisers.

Choose the correct escalation path for unresolved issues or unanswered questions.

Read rep instructions

Read service orders

Grade photos

QUALIFICATIONS

Office or call center experience

High school diploma or equivalent

Soft skills such as teamwork, problem-solving, time management, adaptability, and critical thinking.

Communication skills and emotional intelligence

Computer skills

Read and write English

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $15.00 - $16.00

Company: Premium Retail Services, LLC

Req ID: 2768