Job Information
Spectrum Commercial Contracts Specialist in St Louis, Missouri
J OB SUMMARY
This position will be responsible for supporting the commercial business sales and operating units in the successful negotiation, execution, and implementation of contract obligations with commercial customers. Commercial Contracts Specialists are responsible for assisting with the oversight of the commercial contracting process. Key skill sets include, but are not limited to, negotiating, drafting, developing, reviewing and validating commercial contract documents entered into between Charter and commercial customers (and/or property owners) in compliance with company guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Support commercial sales team and operating units in most aspects of contractual issues, interfacing with all levels of the organization, corporate legal and outside parties as necessary
Review and revise the processes for management and maintenance of commercial contracts administration utilizing sales entry/tracking and scanning document retention (e.g. iManage and DocuSign) tools to ensure management has reports to measure customer service period and provide feedback on existing reports and databases and make assessments or recommendations as requested
Other Duties
Assist, when requested, with negotiations with customers or property owners
Preparation and/or review of various customer communications related to contracts and services such as proposals, letters and other customer correspondence
Establish and implement policy and practices for execution, notarization and recordation of commercial contract documents, easements, memoranda and other recordable instruments
Audit process for submitting, tracking, validating and monitoring the proper execution and notarization of all contract documents presented to Charter's authorized signatory for commercial agreements
When requested, advise on financial issues and/or language in commercial contract context
Create a permanent file cover form and process for new, large business ‘non-standard' contracts to ensure timely dissemination of key contract terms and conditions to impacted internal departments
Develop, document and implement policy for actions related to contract violations or termination of service agreements
Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client
Track and ensure resolution of any escalated contractual issues that impact our internal client and external customer relationships
Communicating and maintaining relationships with internal clients and, when applicable, external customers
Provide general assistance to commercial operations management and personnel (e.g. sales, customer operations, product, finance, etc.) as required, including ongoing coaching and training of such personnel to ensure contract process compliance
Perform other duties as requested by supervisor
REQUIRED QUALIFICATIONS
SKILLS/ABILITIES AND KNOWLEDGE
Ability to read, write, speak and understand English
Demonstrated knowledge of Microsoft Office applications, e.g. Excel, Word and PowerPoint
Knowledge of business contracts construction, reviewing and drafting
Demonstrated excellent verbal and written communication skills required
Ability to interact effectively with peers, clients and other professionals
Ability to initiate and bring closure to negotiations at an executive level
Ability to exercise accurate business judgment
Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers
Strong analytical and financial ability
Strong organizational skills
Ability to prioritize assignments according to timelines and importance of task
Ability to maintain poise and professional demeanor in high-pressure situations
Required Education
4-year college degree in business or equivalent Industry or contract experience
Required Related Work Experience and Number of Years
Experience with contract negotiations, contract drafting and review - 3Experience, preferably in the communications industry - 2Experience working with property management/real estate - 2Experience with regulatory issues in telecommunications a plus - 3 WORKING CONDITIONS
Office environment: Hybrid 4:1
Some travel required
LLS310 2025-47242 2025
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