Easter Seals Jobs

Job Number 24139603

Job Category Rooms & Guest Services Operations

Location The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

As an Assistant Front Office Manager you will support the Front Office Manager with the professional and effective running of the day-to-day Front Office operation in accordance with all hotel targets, Westin Service Standards Marriott policies and procedures.

Together with the Front Office Manager, you will be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS). You will support in ensuring that the team reaches the set targets such as Room up-selling targets and enrolment targets. Other responsibilities include training of Front Office associates and handling of guest challenges and issues.

What we’re looking for in prospective candidates :

• In possession of Diploma in Hospitality Management/ Accommodation Operation or equivalent

• Fluency in English and in other European languages with preference given to the Italian language.

• Having an outgoing personality and passion for the industry

• Excellent communication and strong leadership skills

Interested candidates may reach out to hr.dragonara@westin.com for any support with the application process.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.