Job Information
Linnaeus Evening Client Care Advisor (Veterinary Receptionist) in St Boswells, United Kingdom
Job Title: Evening Client Care Advisor (Veterinary Receptionist)
Salary: £24,045.00 per annum (Prorated: £9,016.88)
Location: Greenside Veterinary Practice, Melrose
Job Type: Permanent, Part-time
Hours: 15 Hours per week, Monday to Friday: 4.30 -19.30 at our St Boswells practice
An exciting opportunity has opened at Greenside Veterinary Practice for a part-time Client Care Advisor to join our fantastic front-of-house team!
We are seeking candidates who are friendly, customer-focused and confident in a busy environment.
The position requires a proactive and enthusiastic individual passionate about delivering excellent customer service.
Roles and Responsibilities
Duties include, but not limited to:
Welcoming and registering new customers.
Booking in customers and making sure they receive gold standard care
Answering the telephone and dealing with a range of customer queries
Managing customer expectations regarding wait time.
Administration duties e.g. scanning paperwork, filling in forms etc.
Taking payments
Promoting offers and services
Help to ease any concerns or anxieties that clients may have.
Experience required
Must have previous customer-facing experience.
Strong administration and organisation skills.
Confident, committed, and able to work well under pressure.
Confident using the telephone.
Reception or Client Care experience is desirable.
Sound literacy and numeracy skills
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established more than 120 years ago in the stunning Scottish Borders village of St Boswells, Greenside Vets provides exceptional first-opinion care to both small and farm animals.
We also have a purpose-built referral clinic specialising in Regenerative Medicine and Rehabilitation which includes qualified physiotherapists and hydro-therapists.
We believe our clients and their animals are the heart of our practice and we strive to provide the best clinical standards as well as excellent customer service for all under our care.
To submit your application , please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie .riley@linnaeusgroup.co.uk
