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About Us

The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance line (EAP) and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5*

service for yourself.

When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay at a discounted rate, where available.

A career at Old Course Hotel, what’s not to love?

*All benefits subject to availability

About the Role

An opportunity for an experienced Supervisor to join our In-Room Dining team here at The Old Course Hotel has become available. This position would suit either someone with recent experience in a supervisory role within hospitality, or strong waiting experience in fine dining with the desire to develop into a supervisory position.

In-Room Dining experience is preferred, but not essential .

You will lead the shift to ensure all guest needs are taken care of as well as working closely with the Assistant Manager to conduct trainings to ensure our standards are upheld.

The ideal candidate

To be successful in this position;

• You will deliver exceptional customer service to all guests in line with our 3 AA Rosette's 5-star standards

• You will have previous experience of at least 2 years within a hospitality role, preferably in -room dining but all hospitality experiences will be considered.

• You will have previous experience in training and developing members of your team to uphold standards and strive for constant improvement.

• You will deliver a warm and welcoming experience, playing your part in making their stay at The Old Course as exceptional as it can be.

• You will greet customers, process orders by telephone and ensure all orders are delivered following IQA standards

• You will ensure the cleanliness of the outlet and still room areas before, during and after service and are in accordance with the hotel’s standards of practice

• It is important to maintain guest history, ensuring this information is passed on to all team members where necessary

• You will ensure stock and linen levels always meet business requirements – highlighting any concerns where appropriate

Hours

Full Time, 40 hours per week

Varied morning and evening shift patters; 530am - 2pm, 2pm - 1130pm, inclusive of weekends.

Remuneration

£28,108.08 base salary + TRONC

Benefits

• Complimentary Canteen

• Resort wide employee discount

• Free On-site gym

• Referral programme

• Free or subsidised travel

• Health & wellbeing programme

Job Type

Full-time, Permanent