Easter Seals Jobs

Description We are offering a contract for a permanent position as an Account Specialist in the high tech engineering industry. Located in Springfield, Vermont, this role serves as a crucial point of contact for our customers, providing a comprehensive service experience through various communication platforms.

Responsibilities:

• Serve as the primary point of interaction for customers, fielding inquiries via calls, emails, and online chat

• Provide comprehensive explanations of our technology to customers through various communication channels

• Sell and promote the company's products and services to both new and existing customers, utilizing techniques such as up-selling and suggestive selling

• Maintain a high-level knowledge of company products, services, service territories, pricing, technical capabilities, and other necessary information to effectively serve customers

• Address customer billing issues, apply approved credits or adjustments, and liaise with other departments to resolve billing issues

• Initiate service orders to begin, upgrade, or terminate service, and initiate number ports as requested by customers

• Accept and post payments to customer accounts, establish payment arrangements, and assist with processing insufficient checks and related correspondence

• Perform miscellaneous clerical duties such as filing, data entry, and record maintenance

• Assist with the disconnection process for non-payment

• Maintain carrier information and related correspondence for customer and company use. Requirements • Applicant should have at least one year of experience in the High Tech Engineering industry.

• Proven skills in Customer Service are necessary.

• Prior experience in a Call Center Customer Service role is essential.

• Proficiency in Inside Sales is required.

• Exceptional Communication skills are a must.

• Proficiency in office productivity software is necessary.

• Applicant should be well-versed in office productivity software.

• Basic Computer Skills are a requirement.

• Experience in operating a Multi-Line Phone System is necessary.

• Ability to handle Inbound Telephone Calls effectively is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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