Easter Seals Jobs

Description

This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract. The IT Maintenance & Repair Technician is responsible for equipment bench test, troubleshoot, repair, validate reported digital equipment problems, and provide information and communications technology (ICT) equipment end-of-life procedures.

Description of Duties:

• Interface and coordinate with the Maintenance Team for ICT equipment troubleshooting and repair.

• Provide responsive troubleshooting remediation support to post on defective ICT equipment to resolve reported issues using manufacturer manuals and/or the support of vendor’s troubleshooting instructions via telephone or emails.

• Inspect, diagnose, and validate returned ICT equipment problems and coordinate with Maintenance Help Desk Specialist for warranty equipment repair.

• Perform and record testing, troubleshoot, activity, and results using DOS REMEDY system.

• Repair out-of-warranty ICT equipment as required .

• Provide accurate and physical ICT equipment accountability during the process of repair/disposal.

• Perform ICT equipment decommissioning and disposal in accordance with DOS policies and procedures.

• Perform in-house storage media sanitization in accordance with DOS policies and procedures.

• Perform other maintenance related duties as assigned.

Qualifications

Required Education & Experience:

• High School/GED with five (5) years of experience; Associates and three (3) years.

• Hands on experience with IT equipment repair.

• Ability to follow policies and procedures. Experience with policies regarding decommissioning and disposal of equipment is highly preferred.

• Knowledge of help desk ticketing systems.

• Ability to track and manage equipment through the repair process.

• Knowledge of networking and telecommunication equipment.

• Prior experience dealing with and contacting equipment vendors for repair items.

• Ability to multi task in a high paced environment.

• Demonstrates strong work and professional ethics.

• Strong team player.

Required Clearance

• US Citizenship.

• Active secret clearance with the ability to obtain a top secret clearance.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2408581

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability