Job Information
AEM Inc Global Relocation Specialist in Springfield, Virginia
SUMMARY
The Global Relocation Specialist (GRS) is responsible for end-to-end management of all personal effect shipments.Shipments include tenders from Department of Defense (DOD), General Service Administration (GSA) agencies (including Department of State), National Accounts and private relocations.The GRS ensures personal effects are transported timely, seamlessly, and cost-effectively, along with providing a quality customer service experience.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude, but are not limited to, the following. Other duties may be assigned.
End-to-End Management as directed by the appropriate US Government Tender of Service and/or Commercial Account.
Conduct introductory contact with transferee; provide initial welcome packet
Confirm and coordinate origin packing services with Global Relocation Freight Forwarder, TSP, and transferee
Collect all required customs documents from transferee for all international shipments
Upload document to operational systems and share with Global Relocation Freight Forwarder
Facilitate and complete all pre-pack, pack, load follow up calls/emails/texts to the transferee
Consistently communicate shipment status updates to transferee
Communicate and set shipment expectations with transferee ahead of pack and load
Communicate policy exceptions and authorization requests to transferee/account
Share and review survey results and service needs with transferee
Track shipment status using the operational system and with the guidance from Global Relocation Freight Forwarder
Monitor and Review data integrity to ensure KPI compliance
Timely updates of operational systems with related information and documents that comply with KPI requirements
Troubleshoot and provide solutions to problematic shipment related situations
Provide claims, shipment valuation guidance to transferee
3080 quality score follow up, collection, and submission to TMSS/ Interstate operational systems
Offer support with shipment registration in operational system
Offer support to obtain and negotiate final rates for Origin Service, Line-haul , Ocean/Air Freight and Destination Service Providers
Offer support to provide shipment cost estimates to client for review and approval
Offer support to update operational system to manage shipment financials; accrual adjustments when solicited
Offer support to coordinate and confirm Pre-Move Survey Dates with transferee
Offer support to arrange third party services
Offer support designating Transportation Service Provider (TSP) for shipment movement and/or self-coordinate operational routing
Offer support coordinating/confirming line-haul services at origin or destination; provide/collect documentation
Offer support coordinating/confirming ocean booking with Steamship/Air Provider provide/collect documentation
Offer support coordinating, confirming and advising Destination Service Provider (DSP) of shipment arrival; provides supporting documentation for customs clearance (INTL)
Provide general departmental support, as needed
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individ
