Job Information
Great Southern Bank VIP Support Services Analyst in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
The VIP Support Services Analyst is responsible for maintaining a strong working knowledge of all banking services policies, procedures, and products. Provides monitoring and analysis of data, policies, and procedures to ensure all areas of the department are high functioning. Work closely the Senior VIP Banking Relationship Manager to compile departmental data for analytical and reporting purposes.
Essential Duties and Responsibilities
Maintains a strong working knowledge of departmental systems and ensures all daily operating responsibilities are completed. Serving as a quality assurance on comprehensive tasks - such as accounts, loans, and VIP qualifiers. Completes a post task closure review, and keeps the team informed of any action needed. Acts as a liaison, ensuring smooth and accurate communication with other departments. This duty is performed about 35% of the time.
Reviews system-generated reports, creates new reports, maintains and monitors scheduled reports. Identifies any areas of concern, and makes recommendations for changes to reports/monitoring. Keeps the Senior VIP Banking Relationship Manager informed, and monitors assigned reports and indicates when action is needed. Reports out to the team on reported items, as directed. This duty is performed about 25% of the time.
Works closely with the Senior VIP Banking Relationship Manager and the VIP Support Services Lead to develop and document policies and procedures for the department. Evaluates policies and procedures frequently, and recommends changes as needed. Directs changes to departmental reference material when procedural changes occur. Delegated confidential special projects or tasks by the Senior VIP Banking Relationship Manager in preparation for team rollout. This duty is performed about 15% of the time.
Serve as a backup to VIP Banking Relationship Managers on analytical related tasks, such as VIP qualifiers, financial reviews, EDIE reports, auditing pending files, and additional items assigned. Assists VIP Support Services and VIP Banking associates, as directed. This duty is performed about 15% of the time.
Provides assistance to Senior VIP Banking Relationship Manager with departmental team activities, coordinates retreats, birthdays, and work anniversaries to ensure team participation and engagement. This duty is performed about 10% of the time.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned.
Education and Experience Requirements
High school diploma or GED
Some college, specialized schooling, and/or equivalent relevant work experience
3 years related experience and/or training
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Intermediate experience with Accounting, Spreadsheet, Word Processing; basic experience with alphanumeric data entry.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
LICENSE REQUIREMENTS
A valid driver’s license and/or the ability to travel to all locations is required.
Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:00 PM
Total Hours: 40
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