Easter Seals Jobs

We are growing! Come and grow with us as we prepare to open our new Location on West Sunset Street in Springfield, MO.

As a Retail Supervisor, you will be expected to oversee retail operations including scheduling, supervising and providing work direction to staff to assure that customers are provided with accurate information and courteous, efficient service in regard to customer/Bank transactions. Demonstrate people leadership and coaching to develop the enthusiasm needed in a retail sales culture.

OUTCOMES AND RESPONSIBILITIES (Other duties may be assigned)

• Manage and supervise daily retail operations, including cash handling, customer service, and sales.
• Monitor and maintain accurate records of daily transactions, inventory, and cash balances.
• Resolve customer complaints and issues promptly and effectively.
• Train, coach, and motivate staff to achieve retail goals and deliver exceptional customer service.
• Ensure compliance with all bank policies and procedures, including security and regulatory requirements.
• Assist in the development of policies, manuals and supporting documentation to accomplish tasks/duties and ensure security.
• Create and maintain a positive work environment that promotes teamwork, productivity, and professional growth.
• Conduct performance evaluations, set goals, and develop action plans to improve staff performance.
• Provide timely and accurate performance feedback to staff to support their development and growth.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Able to perform all responsibilities and tasks of a Retail Lead.
• 1 year of supervisory/leadership experience.
• High school diploma or general education degree (GED) plus additional bank-related training; four to five years related experience and/or training; or equivalent combination of education and experience preferred.

REQUIRED SKILLS

• Reading and interpreting various documents and policies, writing reports, and communicating effectively and appropriately with colleagues and customers.
• Strong fundamental mathematical skills and attention to detail.
• Problem solving and troubleshooting practical problems.
• Ability to learn new tools and equipment at a fast pace.

ESSENTIAL FUNCTIONS

• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Indoor climate controlled.
• The noise level is typically moderate but can become louder at times.
• Breaks are allowed throughout the day.
• Frequent close proximity to other co-workers and customers.

CORPORATE VALUES AND EXPECTATIONS - FIVE TO THRIVE

• Impressive Customer Experience- creating a positive and memorable experience for the customer that makes them feel valued and appreciated. building strong relationships with customers and demonstrating a genuine commitment to their satisfaction and success.
• World Class Employee Development- helping employees acquire new skills, knowledge, and competencies to succeed in their current role and prepare for future career opportunities.
• Uncommon Ownership- taking personal responsibility for one's work, actions, and outcomes, and treating the organization's goals and resources as if they were one's own.
• Community Champions- actively and passionately advocating for the needs and interests of a community and working to build stronger and more vibrant communities.
• Healthy Habits- regularly practicing behaviors that promote physical, mental, and emotional wellbeing.

RETAIL CUL URE/PROFESSIONALISM

• PCB is a cohesive team of approachable and helpful employee-owners depending on teamwork to support each other and our community.
• Professionalism is to provide clear communication in how we respond, mentor, and lead by example. Having respect for our fellow employee-owners and our customers while focusing on the job at hand.