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Posting Details

Position Information

Position Title Telecommunications Specialist

Work Location Springfield Campus

Department Networking and Telecommunications

HR Home Department 097104 NETWORKING & TELECOMMUNICATIONS

Pay Grade 35

Proposed Salary $76,418/annually

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type Full Time Regular

Exempt/Non-Exempt Exempt

General Function

The Telecommunications Specialist is responsible for administration and maintenance of the University’s voice system and voice mail system, related software patches, security updates, and system updates, end-user training, overseeing departmental cellular services, and for providing specifications for RFPs relevant to the implementation and configuration of the voice systems. This position administers translations on the University’s Avaya PBX media servers, processes adds, moves, and changes on stations and related voice equipment, and keeps tele management records current.

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Description of Primary Duties

The Telecommunications Specialist is responsible for administration and maintenance of the University’s voice system and voice mail system, related software patches, security updates, and system updates, end-user training, overseeing departmental cellular services, and for providing specifications for RFPs relevant to the implementation and configuration of the voice systems. This position administers translations on the University’s Avaya PBX media servers, processes adds, moves, and changes on stations and related voice equipment, and keeps tele management records current.

Minimum Acceptable Qualifications

Education: A Bachelor’s degree is required; a bachelor’s degree with an emphasis in Telecommunications, Computer Information Systems, or Electronics is preferred. Experience in a position with substantially similar responsibilities, in both level of complexity and size of the telecommunication operation, to this position is preferred. An equivalent combination of years of experience and education may be considered for substitution of educational requirements.

Experience: At least three years of experience administering a telecommunication system is required; experience at an institution of higher education is preferred. Demonstrated experience in troubleshooting and supporting technical systems and procedures is required. Experience working with cellular services, data network, and wireless communications is preferred. Experience with Avaya media and voice messaging systems is preferred.

Skills: Strong verbal and written communication skills as well as excellent interpersonal skills are required, including the ability to contribute both as an individual, as a team member, and as a team leader are required. Administrative skills are required; organizational and project management skills are required. The ability to prioritize workloads in an environment of frequent interruptions, multiple deadlines, and changing priorities is required. Outstanding customer service skills and the ability to train personnel with different levels of technical ability is required. The ability to work with minimal supervision and exercise good judgment and follow-through is required. Accuracy and reliability are required. A demonstrated understanding of carrier-based communications, provisioning, and protocols in both public switched and private telecommunications networks is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. An understanding of voice over internet protocols (VoIP) and other related emerging voice technologies, standards, and applications is preferred. An understanding of compression techniques, storage techniques, and operational methodologies is preferred.

Additional Qualifications

Link to Job Description https://www.missouristate.edu/Human/JobDescriptions/1325.htm

Open Date 12/13/2024

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

The first date of consideration is January 12, 2025, and review of applications will continue until the position is filled.

If applicable, please attach an unofficial transcript to your application. Please note that documents that contain passwords, digital signatures, and other artifacts such as watermarks may not convert properly. If your document contains any of these items, please print and scan the document, then upload the scanned version to your application. Official transcripts required at time of hire.

EO/AA and Diversity Statement

Non Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, TitleIX@missouristate.edu, 417-836-8506, 417-836-8506, 417-836-8506, , or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, equity@missouristate.edu, 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Background Check Statement

Employment will require a criminal background check at University expense.

Posting Detail

Posting Number 20240302FTS

Quicklink for Posting https://jobs.missouristate.edu/postings/78747

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this vacancy?

• Indeed

• Linkedin

• Missouri State University Website

• Google

• Employee Referral

• HigherEdJobs.com

• Personal Contacts / Networking

• Print Publications

• Diversity website posting

• Job Board (CareerBuilder.com, Monster, etc.)

• Other

• • Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

• Cover Letter

• Unofficial Transcripts - 1

  Optional Documents

• Letter of Recommendation-1 (Non-confidential)

• Letter of Recommendation-2 (Non-confidential)

• Letter of Recommendation-3 (Non-confidential)

• Other Documents -1

• Certificate/License-1

• Certificate/License-2

• Certificate/License-3