Job Information
South Middlesex Opportunity Council Resident Support Case Manager in Springfield, Massachusetts
Summary: Working as part of the regional team, provide brief assessment, information and referral opportunities to assigned residents who need short-term or limited supportive services to maintain their housing placement and enhance self-sufficiency. Provide case management services to assigned clients residing in supportive (sober) and permanent housing including completion of Individualized Service Plans (ISP). On-call and after hour coverage will be required.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
Provide triage case management services for clients residing in assigned properties, including assessment, referrals and service linkages based on identified needs.
Conduct time limited follow up and support as the client accesses the new services and initiates action plans for change.
Establish an Individualized Service Plan with required individuals and as needed.
Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
Participate fully as part of the Opportunity Center team, attending all team meetings and participate in service planning discussions and decision-making.
Work with each tenant to identify the problem area in a non-judgmental way and help identify strategies to address the problem behavior or need area.
Support tenants in financial literacy and planning through educational workshops and information/referral.
Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.
Under the supervision of the Supportive Service Manager, work collaboratively with the Property Managers and management team to effectively coordinate service delivery among the various properties.
Assist the Property Manager, to ensure operational readiness for new properties.
Partnering with the Property Manager, ensure that all necessary funder and other reports are completed and submitted in a timely manner.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
Knowledge and Skill Requirements:
Bachelor's degree or a minimum of CDAC and 3 years experience in related field.
Minimum one year assessment, advocacy and case management skills.
Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
Ability to work independently.
Good written and verbal communication skills.
Bi-lingual preferred.
Must have valid driver’s license, reliable transportation and meet insurance standards.
Organizational Relationship: Directly reports to Support Services Manager. Direct reports of this position are None.
Physical Requirements: Must be able to stand for extended periods of time. Must be able to lift 50 pounds.
Working Conditions: As part of the responsibilities of this position, the Care Coordinator will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace.
Monday - Friday ; 9:00am - 5:00pm
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