Job Information
Wayfinders Program Representative-Bilingual in Springfield, Massachusetts
Program Representative (Bilingual) Job Location - Springfield, MA Position Type - Full-time Salary Range - \$19.25 - \$22.00 Hourly Department: Rental Assistance Work Arrangement: Onsite At Way Finders, we are passionately invested in lifting up the region\'s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Program Representative. The Program Representative furthers our mission by providing information and assistance to community members, landlords, and funding agencies regarding individual and family housing assistance program services. Responsibilities include: Meet with clients to gather and review applications for rental assistance Assess information and determine new and continued eligibility, explaining relevant funding source requirements and regulations Educate tenants and landlords on program regulations, guidelines, and their respective obligations Assist tenants in the development of accommodation action plans, when necessary, in accordance with the Americans with Disabilities Act (ADA) Gather and report on rental rate comparisons for use in the review of rent reasonableness Assist tenants in the resolution of issues that may be identified during property re-inspection to ensure successful inspection and continued rental assistance eligibility Prepare file content to ensure all required forms, notes, and documents are included in tenant records within established deadlines; provide monthly statistical data as required Provide information and interact with community members, landlords, housing authorities, to assist individuals in their search for or retention of affordable housing Work collaboratively to ensure the timely and effective processing of rental assistance requests Conduct home visits and fieldwork as necessary Assist in staff training relative to housing assistance eligibility guidelines and processes Requirements include: 2 years\' equivalent experience in housing, social services, customer service, or a related role; a combination of experience plus a high school diploma (or equivalent) may be a substitute Bilingual (English/Spanish) skills are required Preference for office/administrative experience Demonstrated ability with Microsoft Office applications (including Teams), and comfort learning new technologies Ability to effectively communicate (both written and verbal), and in group settings Understanding of semi-complex mathematical formulas and functions, with the ability to accurately sum numbers with a calculator Willingness and ability to perform position duties from multiple locations as necessary Ability to attend trainings, and earn and maintain various certifications (training provided; six-month time limit to earn certs) Wage starts between \$19.25 and \$22.00 per hour depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.
