Easter Seals Jobs

What Specialty Networks and Customer Success contributes to Cardinal Health

Specialty Networks creates clinical & economic value for independent specialty providers & partners in urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks works with over 10,000 providers across 1,500+ independent specialty physician practices and groups.

The Consultant, Customer Success individual will manage all aspects of assigned client projects including planning, timing, and execution within the constraints of a budget, schedule and scope while minimizing risk and adhering to established processes and methodologies. In short, this person is responsible for customer care, growth and ongoing development of their assigned customer base.

Location - Fully remote (expectation of less than 10% travel, which typically might include attending 1-2 business-critical national conferences per year)

Responsibilities

• Manage growing practice and some industry customer base.

• Manage assigned customer relations and communication ensuring customer/user satisfaction and engagement

• Develop and manage referrals for assigned customer base

• Work closely with the Manager of Customer Success where customers overlap, and increased communication is required for the best customer experience and 360 customer care for all customers is assured.

• Drive software solution adoption and customer outcomes, using data insights, consultative methodologies, best practices, peer-grouping, benchmarking, etc. – for new and up sale customer opportunities.

• Manage customer issues and re-question resolution as well as managing customer retention and renewals

• Conduct regular business reviews (monthly, quarterly, and/or annually)

• Identify cross-/up-sell opportunities

• Document and implement SOPs (playbooks, workflows, collaterals, etc.)

• Support and manage the PPS responsibilities of UroGPO / SN programs (Champs, Nurse Navigator, Pathway Adherence, etc.)

• Create and co-manage with Customer Success Manager the Professional Services Portfolio (Clinical Analyst outsourcing services, practice optimization, EMR workflow optimization, UroMSO portfolio offerings, change and stakeholder management, chart reviews and synthesis)

• Support Product Management including conduct product demos, capture and synthesize all user and stakeholder feedback, provide input and recommendations to Senior Leadership Team for defining product roadmap, help create awareness of new features and functionality and drive adoption across customer base

Qualifications

• Targeting individuals with 4-10 years of experience working with customers (highly preferred) - whether that be in an account management (customer success) capacity or in project management

• Proficiency in Excel, highly preferred

• Understanding of technology in relation to integrations and migrations, highly preferred

• Experience in any capacity with HL7 or application programming interface connections - preferred, not required

• Organizational skills, willingness to learn (technology solutions), and a high level of attention to detail, all highly preferred

• Ability to communicate and build/manage customer relationships effectively, required

• Strong analytical, conceptual, and problem-solving skills

• Specific industry background not required, as we are targeting individuals willing to learn our solutions and, in turn, able to work comfortably with customers

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

• May contribute to the development of policies and procedures

• Works on complex projects of large scope

• Develops technical solutions to a wide range of difficult problems

• Solutions are innovative and consistent with organization objectives

• Completes work; independently receives general guidance on new projects

• Work reviewed for purpose of meeting objectives

• May act as a mentor to less experienced colleagues

#LI-LP

#LI-remote

Anticipated Pay Range $79,700.00 - 111,500.00 USD

Bonus Eligible - No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close : 01/31/2025 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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