Job Information
Rocket Software Associate Customer Solutions Engineer in Springfield, Illinois
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary:
The Associate Customer Solutions Engineer brings creativity, curiosity and passion to the role. They are developing technical versatility and will deliver differentiated exceptional customer experiences to Rocket’s Product customers by delivering services that allow for successful post-sales deployments of Rocket products. They solve real problems for, and deliver value to, our customers and partners – every day. They deliver successful outcomes for our customers and partners with speed, precision, quality and innovation. They demonstrate that we take our commitments seriously- to our customers, to our partners and to each other.
Technical Expertise
Ability to quickly develop technical knowledge on one or more Rocket products
Ability to quickly develop general understanding of multiple products across Rocket
Ability to quickly develop conceptual and technical knowledge of Rocket products including new releases, new products and interfaces
Presents and delivers technical presentations on products
Delivers small-scale technical product training to customers
Interacts with lab and product support to research and respond to detailed questions from prospective and current customers
Delivers the installation, implementation and maintenance of company products
Ensure that client’s needs have been met and that the product/solution is fully functioning according to specifications
Shares customer feedback to product management for future enhancements
Demonstrates growing understanding of the practical application of the products in a variety of customer environments
Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
Services to Customers
Provide exceptional value-driven services to customers
Builds upon established solution delivery techniques to help drive continual improvement
Develops credibility as a Rocket product expert with all audience levels
Becomes proficient with product implementation strategies
Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
Partners with Project Management and technical leads to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
Appropriate to developed skills, guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products
Experience & Qualifications:
2+ years of related technology experience: Product Team Specific Technical Qualifications
Applying Software Development Methodologies
Excellent interpersonal skills: Critical thinking, analytical and problem solving, relationship management, excellent written and verbal communications
.
What Rocket Software can offer you in USA:
Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
Healthcare coverage options to fit you (and your family’s) needs
Retirement savings, with matching contributions by Rocket Software
Life and disability coverage
Leadership and skills training opportunities
Two paid work days for off-site training
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
